Has it always been your dream to help others in an official capacity? Dispatching for a public-safety organization may be the job for you! However, to become an emergency dispatcher, you’ll need to pass the CritiCall public safety dispatcher pre-employment test first (aka 911 CritiCall and 911 Dispatcher test).

The CritiCall test measures your ability to make decisions in the moment, summarize calls, and communicate with public safety officers clearly. It screens out applicants who don’t have what it takes and can highlight your unique ability to maintain a cool head under difficult circumstances.

Did you know?

The CritiCall Test is comprised of up to 23 modules. Job candidates are only assessed with modules that are relevant to the position they are applying for. The most common modules are: (1) decision making/multi-tasking, (2) data entry, (3) memorization, and (4) map reading. Passing scores for the modules range from 57%-70%. Successful candidates demonstrate their ability to think on their feet and respond quickly to simulated emergencies.

Your hearing, reading, writing, spelling, map reading, and memory skills may all be put to the test. You’ll also be challenged to come up with the right solution after being given a challenging problem.

Each CritiCall test is customized for different roles a job might require. For example, a dispatcher’s test might focus more heavily on map reading, mathematics, and giving directions, while a call takers test might put more emphasis on call summarization, memory recall, and prioritization.

Your dream of becoming an emergency services dispatcher depends on you passing the CritiCall test. It’s time to get ready!

Free 911 Practice

Icon Questions Explained White CritiCall Question Types Explained

You’ll be facing a number of different types of questions while taking the CritiCall test. Throughout the test, you’ll also have emergencies pop on your screen which require you to click on the correct agency (police, fire, EMS, or utility) to handle.

There are a number of data entry modules, where you are required to type information into a field that either appears on screen or is said to you through your headphones. Some sections test your memory by not allowing you to type anything for five seconds.

Because the modules in your test are picked by the agency you want to work for, not all tests will include all of these types of questions. 

Most Common Questions on the CritiCall Test

Decision Making / Multi-Tasking – You will see a scenario on screen and have to decide which agency should handle the emergency. You have 15 seconds to read about the emergency and make the decision. These scenarios usually pop up when you are in the middle of solving a completely different task, thus they assess your multi-tasking skill.

Choose the appropriate agency with these decisions rules:


  • Threatening, attempting, or actually physically harming another person
  • Damaging or causing harm to another person’s property


  • Immediate signs of a fire in progress
  • Fire alarm is sounded
  • Someone is trapped or confined and needs to be rescued or released


  • An emergency medical condition requiring intervention by medically trained personnel


  • A problem associated with malfunctioning or broken public infrastructure (e.g. water, electricity, gas, sewage)

Decision Making (Vocal) – this less common format works exactly like the module above, except for that the test taker answers in his or her own voice. The answer is recorded and later interpreted by the assessor.

Try a Decision-Making Sample Question

Data Entry – You will see information on the screen and need to type it into another field on the screen. At times, the data will be presented in a straightforward manner, and at times, you will have to extract the information from a report log or a conversation. The exact formats of the information change between organizations according to their needs.

Source: CritiCall

Data Entry (Audio) – You will listen to information or an emergency call through the headset and type relevant information into fields while you are listening. You will only be able to hear the information once.

Try a Data-Entry Sample Question

Memorization (Text) – This module assesses your short term memory of textual information. You will either see a group of 6-9 numbers and letters, or a short phrase, and need to type it into a field a few seconds after it disappears.

Memorization (Audio) – This module assesses your short term memory of auditory information. You will hear a series of 6-7 numbers and letters, or a short phrase, but will not be able to type them into the computer. After a few seconds you will hear a tone indicating that you may type what you have just heard.

Try a Memory Sample Question

Map Reading – You will see a map with several indications on it–markers of the specific place and position of some emergency units. You will need to demonstrate your understanding of the map and use of relative and absolute directions, and take into consideration traffic restriction while directing the units to a desired location. In all cases, you must recommend the fastest route.

Source: CritiCall

Try a Map Reading Sample Question

Prioritization – The system will present several scenarios. You need to decide which is the most critical based on a given priority list. 

Vocalization Summary / Call Summarization – You will listen to a call and answer questions based on your memory of the conversation. During the call, you will be allowed to keep notes of the conversation and use them in order to answer the questions that follow.

Cross Referencing – You’ll be asked to find information in an address book, where you may be given someone’s name and have to find and enter the correct address.

Try a Cross Referencing Sample Question

Probability – You will be presented with several sources of information that review the same subject and include details such as names, IDs, telephone numbers, dates, etc. You will need to answer multiple-choice questions in which the correct answer is based on the most prevalent data in the given information.

Reading Comprehension – You will be presented with a job-related level reading passage, which will be followed by several multiple-choice questions. 

Sentence Clarity – You will be presented with two written passages and will need to choose the passage that most clearly communicates the meaning. The clear statement exhibits good syntax, grammar, spelling, and punctuation. The less clear statement may include a problem with any of the above and more.

Try a Sentence Clarity Sample Question

Spelling – You will need to fill in sentences with a correctly spelled word. The words may be confusing, like illicit, or be homophones like there and their. 

Mathematics – You will need to demonstrate basic math skills, mostly involving the four basic operations, fractions, percents, and decimals. The questions are job-related scenarios that require some numerical computation.

Try a Mathematics Sample Question

Icon Preparation Strategies White CritiCall Preparation Strategies

Passing the CritiCall test can be challenging. Here are some strategies you can use as you get closer to test day. Being prepared for the types of questions you will see on test day will help you feel at ease while taking the exam, and give you the confidence you need to pass the test.

Familiarize Yourself with Multiple CritiCall Question Formats

One of the things about the CritiCall test is that you cannot know in advance exactly which question types will appear in your specific test since each agency picks the modules from 23 available formats. Therefore, try to familiarize yourself with as many question types as possible so that you reduce the chance of being surprised on test day and boost your confidence.

Learn how to approach each type of question in advance—this way you can use the sample questions, which are provided in the beginning of each section of the actual CritiCall test, to start your engine rather than acquiring new knowledge. 

Practice Accurate CritiCall Test Simulations

There is no replacement for simulating accurate CritiCall practice tests—this is the best preparation approach available. Therefore, do not settle for familiarizing yourself with the question formats. but rather try to find a preparation course that simulates an entire test as accurately as possible and with the respective time constraints. Taking the actual test will feel much less intimidating afterwards. 

CritiCall tests are completed at a desktop computer. To prepare for real test conditions, ensure you are using a full keyboard with a keypad and a mouse (not a laptop trackpad).

Learn the CritiCall Decision Making Rules by Heart

Decision making tasks, as portrayed above, will accompany you throughout the CritiCall test. These already pose a great deal of effort on your attention as they require you to split your attention. Therefore, it is crucial to learn the CritiCall decision making rules in advance—this will allow you to act faster and more accurately while responding to these emergency scenarios. A good preparation course will introduce you to many scenarios in which you will need to choose which unit to dispatch in each scenario. Nonetheless, you can create scenarios in your mind as well and dispatch units to them. The most important thing is that even if you are awoken in the middle of the night, you will know instantly which unit you need to dispatch.

Use Forums and Social Networks

As mentioned, each agency creates its own version of the CritiCall test. You can try contacting the administration office and enquire about the anticipated format, but it is likely that you will not get a definitive answer. Instead, use your social networks to ask other applicants what you

should expect on your specific test. This may help you focus on the most important skills you’ll need to sharpen.

Read CritiCall’s Test Preparation Guide

Even if you found the perfect course, do not give up on meticulously reading CritiCall’s test preparation guide before taking the test. This guide contains their test preparation hints, some images from the actual test, and important administration tips that may not be found in your course. You will also likely receive a test preparation guide from your recruiting agency. Read it as well as it will contain relevant info to your test. However, these official study guides are always partial and never replace a good preparation course. 

Strengthen Your Weak Basic and Dispatcher Skills

You must pass each section of the CritiCall dispatcher test individually, which means that you cannot rely on your strengths to cover for your weaker skills—you have to be sufficiently capable in all aspects. Therefore, once you realize what your weaknesses are after completing a few CritiCall practice tests, you can find ways to improve the specific skills. For example:

  • Typing speed too slow? Improve your speed by interacting with some of the numerous free online typing coursewares such as typing.com and typingtest.com and thepracticetest.com.
    Sharpen your typing skills with a regular keyboard and the numeric keypad.
  • Maps confuse you? Focus on a random Google map and explain to a friend how to get from point A to point B using terms such as block, left-right-straight, north-south-east-west. Make sure to get feedback about how clear and accurate the instructions were.
  • Data-entry frustrates you? Have someone read phone numbers, names, and addresses to you and type while listening. In addition, create your own lists and type them into a blank document. Finally, you can simply try to transcribe or summarize various audio sources and then verify that you correctly spelled the information. You can also use online sources such thepracticetest.com.
  • Need to sharpen your short-term memory? Enlist family members or friends to read or show you words and phrases, and wait 5-10 seconds to type them in after you heard or saw them.

Find a Study Buddy

The previous tip mentioned a few examples in which studying with a friend will improve your skills. Besides that, mutual study sessions ensure that you will be committed to your studying schedule.

And Finally – Choose your CritiCall Preparation Course Wisely

There used to be no CritiCall practice tests at all. That is not true any longer.

Nowadays, you may find several test prep options, all claiming to provide decent preparation. Therefore, you must be an intelligent customer. First of all, make sure that the preparation is tailored to the CritiCall test (there are a few generic preparation courses available for dispatcher exams, which may only confuse you), check who the author of the course is, read the user reviews, try some sample questions and see if they actually resemble the CritiCall format, and only then make a choice. Obviously, we believe in ourselves. iPrep is the one and only CritiCall preparation course that was written by a 911-expert, who is closely familiar with the test and the dispatch world.

Icon Test Features White Test Features

CritiCall has developed 23 different modules, which can take up to 3 hours to complete. Employers choose which modules to include on the test.

CritiCall is used by over 1,800 agencies, including 50% of State Police and the U.S. Department of Homeland Security to screen dispatchers and call takers.

The test is typically administered by the hiring agency. You’ll sit at a computer with a headset and respond to items that are on-screen and come in through the headset. Some elements may also include your verbal responses.

CritiCall Is a Dispatcher Skills Assessment

The CritiCall test measures your abilities in the following:

Decision makingMulti-tasking Data entry
Using a computerListening and using information heardUsing alphabetical lists
Comparing and contrasting dataPrioritizationMemory recall
SpellingSentence clarityReading comprehension
Map reading Basic mathKeying a microphone and speaking clearly 

Dispatcher Skills

There are some hallmark responsibilities for an emergency dispatcher and the CritiCall test tries to assess them. These responsibilities include the abilities to quickly process information, remember facts, and make fast decisions. Based on these, the dispatcher must accurately dispatch emergency units. The relevant CritiCall modules are:

  • Decision making
  • Prioritization
  • Memory recall
  • Map reading

Attention to Details

This is a basic requirement of a dispatcher—he or she should be attentive to small details, which may prove valuable in the process of dispatching accurate and sufficient emergency units to any scenario. The following skills are included:  

  • Data entry with multi-tasking
  • Audio data entry with multi-tasking
  • Comparing and contrasting data
  • Cross-referencing
  • Using alphabetical lists
  • Character comparison

Basic Skills

In addition to the above, the applicant must demonstrate a sufficient level of basic skills that allow him or her to carry out the various tasks of the dispatcher’s routine. These skills are:

  • Call summarization (listening ability)
  • Reading comprehension
  • Spelling (writing ability)
  • Sentence clarity (writing ability)
  • Basic math
  • Speaking clearly (not always tested)

911 Dispatcher Test Vs. CritiCall Test

The CritiCall test is a 911 dispatcher skills test. There are several other dispatcher skills tests that are used throughout the US, but the CritiCall test is the most common one. We recommend verifying with your recruiting agency if they will be administering the CritiCall dispatcher test or a different dispatcher test as it will be most beneficial for you to prepare for the specific test format you are about to encounter.

Icon Results Scale & Interpretations White Results Scale and Interpretations

What is a CritiCall test passing score?

Every agency can divide the test differently, and each one decides on their own pass/fail scores, but the average overall passing score is usually 70-75%.

Did you know?

It is important to note that in most cases, the agency requires a passing score in each and every section, and not just an overall passing score. This highlights the importance of familiarizing yourself with the test format prior to taking the test.

Based on our research, many agencies require passing scores in the following ranges. Please be aware that some agencies may require higher passing scores in some sections.

Attention to Detail

SectionPassing Score
Data entry with multi-tasking55-60 keystrokes per minute
Audio data entry with multi-tasking28-40 keystrokes per minute
Keyboarding35 words per minute
Character comparison70%

Dispatcher Skills

SectionPassing Score
Memory recall61%-70%
Map reading62%-70%

Basic Skills

SectionPassing Score
Call summarization57%-70%
Reading comprehension57%-60%
Spelling and sentence clarity68%-70%

Your score report will provide the following information:

  • Your overall score
  • A pass/fail report on each of the modules included in your test
  • Your score on each module
  • The minimum score you needed to achieve to pass the module
  • Your typing speed – some agencies may report your keystrokes per minute, while others report your keystrokes per hour

Unfortunately, most agencies do not release candidate test data. They simply tell you if you were successful or unsuccessful or, in rare cases, give you the overall score as a percentage. Your scoring per section will not be disclosed.

Source: CritiCall

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Icon Frequently Asked Questions White CritiCall FAQs

What is the CritiCall test?

The CritiCall test is used to screen candidates for 911 call centers and dispatchers. It presents different scenarios to test takers to test their likelihood of success in these roles.

How long is the CritiCall test?

The CritiCall test takes between 1-3 hours, depending on the number of modules included in the test.

How do I pass the CritiCall test?

Being prepared is the best way to pass the CritiCall test. Know what to expect, and practice using test prep tools like those provided by iPrep, as well as using the tips included in our Preparation Strategies section.

How do I prepare for a CritiCall exam?

There are many ways to prepare for the CritiCall exam. Practicing in advance, using simulated questions and circumstances, increasing your typing speed, and working on your data-entry, map reading, and attention to details skills will help you get ready for test day.

Can I retake CritiCall if I fail?

Every department has its own policies. However, the test is part of the hiring process, so you will typically have to wait until the next round of hiring before you can try again. If you apply to several agencies at once, you may be required to take the test in each hiring process regardless of your score in the other process.

What does the CritiCall Test measure?

The CritiCall test measures the likelihood of your success as an emergency dispatcher or call taker. The different modules measure your ability to react under pressure, transcribe information, and recall numbers, as well as basic math and reading comprehension.

Can I take CritiCall from home?

For the most part, no. The CritiCall test is typically administered at the agency location where you are applying for a job. It requires a computer, headset, and recording device to complete the test, all of which are available at the agency. However, an agency may decide to allow taking the CritiCall test from home; however, it will probably require passing applicants to retake the test at the agency to verify the results.

Which agencies use the CritiCall test as part of their application process?

Over 1,800 public-safety agencies use CritiCall to recruit new dispatchers, including 50% of the US Highway Patrol and State Police agencies, the US Department of Homeland Security, and Canadian provincial dispatch agencies.

What is a passing/good score on the CritiCall test?

To pass the CritiCall test, you must get a passing score on every individual module. Usually, the passing threshold is 70-75% and roughly 3,000 keystrokes per hour. The better your score is, the sooner you will be invited to take part in the next step of the hiring process.

How long does it take to get CritiCall test results?

Results are immediately sent to the hiring agency except for tests that include vocal responses, which may take a couple of days to arrive. However, usually candidates do not get a personal report of their achievement but only a pass/fail notice from the recruiting agency within 1-2 weeks.

What should I wear to the CritiCall test?

Business casual should be fine. You cannot really overdress, but make sure to wear an outfit that will be comfortable for up to three hours of computerized testing.

Is the CritiCall exam hard?

The honest reply is yes. The time constraints, the multiplicity of testing formats, and the necessity to succeed in passing each individual module make it quite difficult to pass the CritiCall. Familiarization with the format, simulating timed tests, and ample practice on your weaknesses should make passing the test simpler.

Which dispatcher skills are assessed on CritiCall?

That depends on the modules chosen by the recruiting agencies. The common skills, which are assessed are decision making, multi-tasking, data entry, using a computer, listening and using heard information, using alphabetical lists, comparing and contrasting data, prioritization, memory recall, spelling, sentence clarity, reading comprehension, map reading, and basic math.

Free 911 Practice

Icon Tips White CritiCall Test Tips

To do well on a timed test that includes English, diagrams, and numbers, all you need is precision, plan, and practice. Although it may be difficult, the following tips will help:

  • Keep the time in mind. Some questions have a time limit, which adds in another element of stress. Practicing is the main thing that can help you; so practice as many timed questions as possible. iPrep’s CritiCall simulations include this important element.
  • Listen and read all the instructions very carefully. Even if you are familiar with the format by virtue of your preparation, it is always good to refresh yourself and to make sure that the test is not a variant of the format you know.
  • Do not skip multiple choice questions. Any question that you skip is considered as a question answered incorrectly and you will lose points! Therefore, if you have to skip, make your best guess and maintain a 25% chance of getting the points for the question.
  • The CritiCall test is generally set up with a CAPS LOCK keyboard so that all answers will be in uppercase letters. Punctuation should generally be ignored as well. iPrep’s test will mimic that experience.
  • Use the NumLock on the keyboard and utilize the keypad for quick typing of numbers. Be prepared that some sequences may be alpha-numeric and you may need to include letters with your left hand.
  • Use “Tab” and “Shift+Tab” buttons to navigate between text fields. These respectively move you to the next and previous data entry fields.
  • Practice your typing skills to improve speed and accuracy. Use online typing tests or typing training resources.
  • Sharpen your map reading skills in advance. Ensure that you understand directional terms such as north, south, east, and west and that you can read and direct people using standard online maps.
  • Familiarize yourself with the CritiCall “Decision-Making Rules” prior to the test. Throughout the test, several call scenarios will pop up and you must select the appropriate service to dispatch based on these rules. The full CritiCall Decision-Making Rules are explained and simulated in iPrep’s CritiCall simulations.

Icon Administration White Administration

  • Test location: The CritiCall test is administered by the hiring agency, usually in its office.
  • Test schedule: It generally takes place early in the hiring process, as a way to screen out candidates who will be unable to complete the job tasks or who will feel the nature of the job is not for them.
  • Test format: Computerized simulation.
  • Test materials: You will take the test on a computer, and wear a headset. You may also have a microphone connected to the headset if the test includes verbal responses. 
  • Cost: The fee of the test is usually included in the job application fee ($0-$100)

Icon Test  Provider White Test Provider

The CritiCall test was created by Biddle Consulting Group and administered by the organization hiring the employee. It is used by public safety agencies to screen potential employees, as well as show candidates what the job as a dispatcher is like.

This test preparation course is based on the original CritiCall test that is designed to assess the skills associated with 9-1-1 communications. Please note that Biddle also offers other non-emergency pre-employment testing products. On rare occasions, 9-1-1 communications centers have used the non-emergency products and referred to them as “CritiCall tests.” These tests are not intended to assess 9-1-1 communications skills and this package does not include preparation for these tests. 

Disclaimer – All the information and prep materials on iPrep are genuine and were created for tutoring purposes. iPrep is not affiliated with Biddle Consulting Group, which is the owner of CritiCall brand.

About this Course

(146 Ratings)

Welcome to iPrep’s 9-1-1 CritiCall test preparation course.

This course will help you boost your skills and with it your confidence towards your upcoming CritiCall test. The course will provide you with the following tools and benefits:

  • You will become familiar with the test’s various types of questions.
  • You will be experiencing 4 full-length CritiCall-style simulation tests. These simulations include similar questions to those you will encounter in the real test with the same level of difficulty. All the questions are followed by full solutions and explanations.
  • The relevant sections of the test also have the same time limit as the real CritiCall test. Experiencing the test’s time pressure will ensure it will not come as a surprise on test day.
  • You will be provided with a great variety of helpful tips for the different types of questions. Some of the tips are general in nature and tackle the general nature and features of the CritiCall test and some tips are specific for each type of question to make sure that you develop the proper solving methods for each type of question.

20 Learning Hours34 Practice Tests1212 Questions30 Day Access

By the end of this course, you will be more knowledgeable and comfortable with the CritiCall Test – Knowledge and familiarity with the test are the two most significant factors that can help you maximize your score and improve your chances of success.

The course is comprised of both practice and learning sessions. The introductory sections also include practice questions for you to get a feel for the challenge ahead. You will have the option to review your answers and question explanations.

Following the introductory sections, you will be simulating full-length tests that accurately follow the structure and concepts of the CritiCall. Once done, you will be able to get full question explanations and even see how well you performed in comparison with other people who have taken the test. You will also be able to take the tests in practice mode without any time limit to enable a self-paced progression of the simulation.

Wishing you an enjoyable learning experience!

What you will gain from this course

Understand the CritiCall test structureMaster each question typeDevelop speed and accuracy


  1. Course Introduction
  2. Test Overview & Test Tips
  3. Question Types Introduction
  4. Full-Length CritiCall-Style Simulation Tests
  5. Course Conclusion


Melissa Taaffe

Emergency Number Professional

Melissa Taaffe is a college professor and author of pre-employment testing materials.  She has worked as a 9-1-1 communicator and supervisor in 3 different communications centers and is currently a certified instructor for the Association of Public-Safety Telecommunicators (APCO) and the Office of the Fire Marshal and Emergency Management (OFMEM). 

Through hard work and experience, Melissa has been designated an Emergency Number Professional, an accreditation earned through the National Emergency Number Association (NENA). Melissa is also a chief contributor to “911-operator” and is the owner of “911Professor”.  When she’s not working or playing with her kids, you can find her mountain biking or drinking craft beer at a rock concert. 


Take This Course


I’ve recently applied for a 911 communication operator position. This would be a major change for me and I was feeling nervous my anxiety would overwhelm me during the interview and CritiCall test. This prep course is helping ease those anxieties and prepare me for what’s to come. I’m so thankful I came across this program!

Deandra Holt

June 8, 2020 at 10:37 PM


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(146 Ratings)
  1. Avatar
    AMANDA M******
      November 21, 2021 at 4:35 PM

    This course made me feel a lot more confident and ready to take the Criticall test. Great examples and accurate information.

  2. Avatar
    Lauren B**********
      November 17, 2021 at 6:42 PM

    This prep was beyond helpful. I was given a 50hr deadline to submit my final test and had zero experience with it. I was really nervous so I searched for a place to practice and after taking multiple free preview tests, I found iPrep to be the most well written and offer the best explanations, so I paid for the course. I went through each section and was able to get passing scores on two full length practice tests, then practiced the sections I struggled most with again right before my real test as a warm up. I passed and I definitely credit that to this course. I highly suggest it!

  3. Avatar
    katelynn i****
      November 9, 2021 at 1:05 AM

    What do you do when you have a criticall test in just 2 days?! Take the iprep criticall course! In just 2 days I went from knowing nothing about the test to feeling super confident and passing my criticall test. The course was so helpful in teaching me the skills I would need to know to pass, it is super organized and very in-depth. I found the price worth the money considering the course content and how close it was to the actual test. I was nervous at first as there are a few other courses out there and some free practice tests as well but I highly recommend buying this course if you are interested in a dispatch position or even just to see if you might be interest in dispatch as a career.

  4. Avatar
    Sydney P*****
      November 3, 2021 at 11:55 PM

    Awesome prep site. This was a real confidence booster and a great way to get your feet wet! Would defiantly recommend to anyone looking to enter this field.

  5. Avatar
    Wen-Fei C***
      November 3, 2021 at 5:16 PM

    I like that there is an explanation to every question. The map tutorial is the best among all Criticall Practice providers. Taking the realistic mock tests with similar lengths and time limits to the real Criticall Test is extremely helpful. Best practice package in the market. Period.

  6. Avatar
    Jonathan C***
      October 25, 2021 at 11:10 AM

    I am learning a lot of information that I did not realize was part of a 911 Officer’s job. Iprep is an amazing wealth of information and knowledge that is opening my eyes to the complexity of the job. Thank you!

  7. Avatar
    Rochelle W*****
      October 25, 2021 at 5:32 AM

    I am loving the course. I failed the criticall test first time due to a lack of understanding of some questions. iprep is amazing and explains the course so well! We worth the money.

  8. Avatar
    Rochelle W*****
      October 23, 2021 at 9:43 AM

    I bought the Criticall course as I failed the first exam due to not understanding one section. So far I am thrilled with the course and how it is giving me a far better understanding of problem areas. I should have bought it before my first exam.

  9. Avatar
    Christy D******
      September 27, 2021 at 2:00 AM

    This is the best CritiCall test prep I have seen, and the closest to the actual test. I would recommend this prep to anyone who is set on acing the CritiCall test.

  10. Avatar
    Tiffany J******
      September 26, 2021 at 10:17 PM

    AWESOME! Great practice and definitely improved my skills to take the test. I’m so glad i was able to do this!

  11. Avatar
    Kimberlee C******
      August 30, 2021 at 8:03 AM

    Just starting to practice. Cant wait! I think it will help out tremendously. after reviewing the material I have seen just how helpful this will be in helping me pass.

  12. Avatar
    Mary M*******
      August 28, 2021 at 5:41 PM

    This is a really helpful tool … a comprehensive array of practice tests. I know it will help me do well on my test!

  13. Avatar
    Liane V******
      August 27, 2021 at 2:13 PM

    Great so far! Very realistic testing that shows weak areas and strengths. Highly recommend for those interested in becoming a 911 dispatcher.

  14. Avatar
    Kristian B*****
      August 24, 2021 at 4:34 PM

    Some of your test questions feature the incorrect last name/First name slots which are backwards and resulted in an incorrect negative score.

  15. Avatar
    CECILIA A*****
      August 13, 2021 at 11:45 PM

    The prep program is very thorough and well put together. The directions are clear and I enjoy being able to review where I made mistakes and knowing what areas I need to improve upon rather than just giving me a score. I feel more prepared now for my test.

  16. Avatar
    Juan R********
      August 2, 2021 at 10:31 PM

    I just started the this platform and I’m really impressed with with the layout of the courses, the clear instructions and the easy of navigating through the program.

  17. Avatar
    Alana S*******
      July 24, 2021 at 7:54 PM

    The introductions and explanations to each section are very thorough and the questions demonstrate an accurate example. There are also plenty of opportunities for practice and simulation of the real thing.

  18. Avatar
    Debra S****
      July 21, 2021 at 7:02 PM

    I have never taken a course to help with a test like iPrep before. Other courses I’ve taken don’t even come close to iPrep. I had no clue to what I would need to know for a CritiCall exam, but I feel so confident now after using iPrep because you are given so much information when you take the practice test or simulation test. The best part is any answer you get wrong on either test, you are shown what the correct answer should have been. They also explain why that is the correct answer. I would recommend iPrep to everyone that wants to do great on any exam. Thanks iPrep your course is the greatest!!

  19. Avatar
    Kimberly T*****
      July 19, 2021 at 6:30 AM

    I took the criticall test before buying this course and I failed it, I found it extremely hard. With this course, I was able to find the areas in which I did bad on and am now able to study for my upcoming test this week. The course truly has helped.

  20. Avatar
    Tera H******
      July 12, 2021 at 1:35 PM

    I Love IPREP it is really helping me to understand what I need to know about memory recall, data entry as well as the mapping system.

  21. Avatar
    Ficarra L*****
      June 28, 2021 at 5:35 AM

    I attempted to take the CritiCal test a few months back and failed. I talked to a few people about how I can improve my score and this site was recommended. I am seriously impressed by how well this test is preparing me to retake the test. I feel very confident walking into the test in a few weeks! Highly recommend!

  22. Avatar
    James M******
      June 26, 2021 at 3:59 PM

    I had worked at the same job for over 31 years but when I was young I was in the rescue squad. When a 911 dispatcher job came open in the neighboring county I applied for it. Hearing about this criticall test was something I knew nothing about. I bought this course and it takes you through all the sections of the test you will come across. Of course all counties are different and there was some things that wasn’t on my counties test but this test made me ready for anything. When I first took the test I got a 53. Then with practice and going to the next test I got better and better. Finally at the end I was up to an 80. This test will make you think, type faster, do two things at once, and if you can do what I did. You can pass the county test with no problem. I have now passed the county test and I’m going for an interview next week. Without this test I wouldn’t be where I am today. Yes there are many others online and some free 5 minute test. But this test is what you need to get the job you always wanted. Try it. It’s worth every dime.

  23. Avatar
    Ashley E****
      June 21, 2021 at 10:13 PM

    This course was way harder than the actual criticall test that I took. I’m sure it varies agency to agency. I am so glad I purchased this. It helped me get an understanding of what to expect and how to answer the questions. It was worth the price. Passed my test with a 92%. I think I would have failed if I hadn’t taken this course.

  24. Avatar
    Allyson R******
      June 21, 2021 at 4:31 PM

    I love this iPREP test for dispatching. It really helped me ace my tests and prepare me for what I was going to see when I went in for testing. I 10/10 recommend this to anyone who needs to either brush up on their testing or first timers that want to see what the test is going to be like.

  25. Avatar
    Sierra W******
      June 18, 2021 at 9:38 PM

    My test is in a few days.. I just took my first practice test and I got a 80%. I feel pretty confident and I’m glad I spent the money and got this program. It is extremely helpful and informative. I no longer have to go into the test blind.

  26. Avatar
    Jamie S*******
      June 11, 2021 at 2:29 AM

    The website is easy to navigate and work through. It also has great practice tests and instructions. Feeling confident about the test

  27. Avatar
    Lory-Ann F*****
      May 18, 2021 at 6:05 AM

    iPrep has really helped me hone in my skills for my criticall test!! I’ve been very nervous about it, but this course has given me the confidence and skills to take this test successfully. And at an affordable rate.

  28. Avatar
    Megan M******
      May 12, 2021 at 10:15 PM

    This test helped prepare my for my test. Every agency does their test just a bit different. With this program it gave me a very good idea of what my test would look like. I would highly recommend looking into something where you can type in things such as VIN numbers though, to help with your keystrokes per hour. Other than that, this program is amazing and I scored an 89% on my real test!

  29. Avatar
    Alyssa M*****
      May 4, 2021 at 4:04 PM

    I have been looking for a practice test for the Dispatcher Criticall test and I am so happy I have finally found it here! I love the full experience practice and breakdown of each catagory, I will be ready for this test!

  30. Avatar
    Vanessa C****
      May 3, 2021 at 7:25 PM

    I had been searching for a test prep for 911 dispatch for a couple of weeks. I finally found this at an affordable rate. Thank you!

  31. Avatar
    carlee m***
      April 30, 2021 at 3:45 AM

    I had been searching for criticall test prep online and found iprep! I was so happy to find what I had been searching foe because there isn’t much criticall test prep available anywhere! I am enjoying the format and its been so helpful!

  32. Avatar
    Robin B*******
      April 29, 2021 at 8:32 PM

    Excellent help with understanding what I am going to be taking for my job interview. I am glad I bought this iprep course

  33. Avatar
    Richard Adrian G***
      April 23, 2021 at 8:35 PM

    I know that iPrep offers the best practice course for my CritiCall exam. It helped me build my confidence and test taking strategies so I know that I can take the test and ace it. I love how the structure of the course is based on the actual Criticall test so I won’t be surprised when it comes to the real exam because I am now familiarized with the test sections.

  34. Avatar
    Nicole M******
      April 22, 2021 at 5:36 PM

    This test prep has been key to feeling truly prepared for my upcoming critical test! With only 3.5 days notice, I can truly say I feel as prepared as I can be from doing the practice test and quizzes!

  35. Avatar
    ASHLEY P****
      April 13, 2021 at 8:58 PM

    Very helpful! Really gives me an idea of what areas I can up my score to pass the exam. I really like the fact that it gives feedback and comparison to others that have used this tool for test support.

  36. Avatar
    Michael P*******
      April 9, 2021 at 3:10 PM

    So an update to my earlier review. I scored a 75 on my first practice test, a 80 on my next practice test. I took the actual test for my future employer and scored a 97.
    I would say that this course was tremendously instrumental in my passing. Although the real test was a little different, the iprep course was superb in preparing me for it. One thing that was on the real test and not part of the practices was typing. I had to type a story in front of me as it was scrolling through the window.

  37. Avatar
    Nathalie g******
      April 7, 2021 at 8:09 PM

    So far a great experience, going to keep practice to make perfect and ace my criti-call test to work in the agency of my dreams 🙂

  38. Avatar
    Hannah E****
      April 7, 2021 at 12:56 AM

    I am so glad I did this. I would have been so lost going in to take the real test with no actual way to prep, including mentally so you have an idea of what to expect. Would definitely recommend.
    customer service was great too, I had a few issues with the audio not playing and just needed to download Chrome to fix it.

  39. Avatar
    Donna H***
      April 3, 2021 at 6:12 PM

    This has help me tremendously. The first time i took the test I missed out on the sentence clarity. I have it this time around

  40. Avatar
    Michael P*******
      March 27, 2021 at 7:14 PM

    I wasn’t sure if this would be helpful, but I took a chance. I have been very pleased with the quality of the site, performance and function. I have not taken my test yet, that is very soon, but this site can only help me to be more prepared than without the course.

  41. Avatar
    Victor O***
      March 26, 2021 at 6:20 AM

    iPrep has been absolutely amazing. This program has helped me practice so many skills! I would highly recommend this program to anyone practicing for the Criticall test!

  42. Avatar
    Dana M**********
      March 18, 2021 at 11:47 PM

    The first time I took a CritiCall Exam I went in cold! I had not done my research and did not know what to expect. That first exam was a nightmare. I subsequently began to research practice exams for both the P.O.S.T. and CritiCall exams and found iPREP. What a relief – the simulations and practice exams have really helped me be prepared on test days. I like the the explanations and tips provided. It is also helpful to have the correct answers immediately available. Additionally I liked that there are different plans for purchase based on individual needs. My overall experience with iPREP has been a positive and educational experience. I feel confident that I will obtain a passing score on my next exam.

  43. Avatar
    Gregory D****
      March 16, 2021 at 2:23 AM

    A very well designed and comprehensive review that takes into account the majority of the critical components of the examinations provided for dispatching positions.

  44. Avatar
    Aymi R*********
      March 12, 2021 at 4:57 AM

    This course has helped me to prepare for my upcoming testing, but I was taken aback by the British-based questions. I am in the United States, so I wasn’t sure how to approach some of the material due to unfamiliar formatting and such.

  45. Avatar
    Kelly P****
      March 10, 2021 at 8:09 PM

    This is a great course for preparing for the Critcall test! It has helped me find my strengths and the areas that I need to work on more so that I can be fully prepared for my test! Wish me luck!

  46. Avatar
    Alessia S*****
      March 9, 2021 at 2:55 PM

    This greatly improved my knowledge on what was to be expected in this testing process, an amazing program! I believe I am well prepared!

  47. Avatar
    Jennifer L*****
      February 24, 2021 at 9:40 PM

    After failing criticall 2 previously (and I have 8 years of 911 dispatching experience), I was terrified to take it again… I literally spent 3-4 hours with this program and aced it the very next day!

  48. Avatar
    Robyn C**
      February 22, 2021 at 1:18 PM

    This prep test has helped me know what skills I will need and has helped me to improve on those skills so that I have a better skill set to pass the CritiCall test!

  49. Avatar
    BLANCA C****
      February 22, 2021 at 12:18 AM

    Eases your mind on test preparation. I have not taken the test yet, but overall my only complaint is that there’s not more than one test practices for each section. Will update review if test is passed

  50. Avatar
    kristen b******
      February 18, 2021 at 5:33 PM

    This course from iPrep has given me the confidence I need to pass my upcoming test for a position as a 911 dispatcher. The course material is easy to navigate and the content in the simulated tests are beyond helpful. So glad I made this purchase. If you are thinking about it, do it!

  51. Avatar
    Brian G****
      February 16, 2021 at 7:57 PM

    I’ve taken the actual test and was just shy of where I needed to be to pass it. Very accurate practice test! Almost identical to the real thing I experienced. Excited to take it again and see the difference!

  52. Avatar
    Allison L*****
      February 14, 2021 at 9:24 PM

    My scores greatly improved from the first practice test to the fourth test! This course is well worth the money. My mind feels sharper and I feel well prepared for the real thing.

  53. Avatar
    Melissa B********
      February 13, 2021 at 3:31 AM

    I have taken a real CritiCall test in the past, and the practice materials available in iPrep are extremely close to the actual test. Not only are the practice tests extremely helpful, but the tips and tricks on how to answer specific question types, and what exactly the testers are looking for, is invaluable. I am confident that I will ace my next CritiCall test thanks to iPrep!

  54. Avatar
    Marlon S***
      February 7, 2021 at 11:10 AM

    Iprep is extremely close to the real criticall test, you will not regret the practice before taking the real test.

  55. Avatar
    Sara V********
      February 6, 2021 at 5:23 PM

    iPrep is really great! It is almost as close to the test as you can get. This is one of the hardest tests that I have ever taken but iPrep helped me get ready for it. Really recommend!

  56. Avatar
    Gerri G**********
      February 1, 2021 at 3:01 AM

    I feel this has been a great tool. The explanations really helped make sure you understood why each question should have been answered in a certain way. Thank you for taking the time to put it together!

  57. Avatar
    Jeremy C***
      January 22, 2021 at 6:47 PM

    Great program, it helped me practice the test and feel more comfortable with the format before the real test. Would recommend the program to anyone wanting to start a career as a 911 dispatcher.

  58. Avatar
    Jenna R*****
      January 14, 2021 at 2:29 AM

    iPrep is a great way to practice for an exam/test. Using the iPrep for my CritiCall exam allowed me to practice as many times needed to feel comfortable in my weak scoring areas of the exam. iPrep helped me feel confident for my CritiCall test day.

  59. Avatar
    Athena s*******
      January 8, 2021 at 10:37 PM

    I feel like the I prep is helping me out to prepare for the criticall test. I just wish they had more prep test, on the introduction before you get to the timed test.

  60. Avatar
    JOSEPH B******
      January 8, 2021 at 3:54 AM

    The course was an excellent way to prepare for the job I was applying for. What I practiced in this iPREP course was on my test. I’m thankful that I purchased this course.

  61. Avatar
    David R. W******
      January 4, 2021 at 2:24 AM

    I am confident that the contents of this course will help me achieve a passing score. This course was well put together with plenty of practice sections. I would recommend this as an amazing tool to land the perfect job!

  62. Avatar
    Amilyssa B*****
      December 31, 2020 at 1:43 AM

    In a couple days from now, I will be taking the criticall test. I had been wanting to find a way to be able to dive in to examples of dispatcher work. This test is perfect. It has brought out highlights in my weaknesses, and I know what to practice more with- which is definitely short term memory. I hope by doing these simulations and practice tests I can improve on short term memory. I highly recommend this iprep course to practice with if you are on the road to becoming a dispatcher. It gives decent incite on what you are getting yourself in to, before it all stresses you out!

  63. Avatar
    Allison S******
      December 18, 2020 at 12:00 AM

    Very helpful! Bought this course last minute to prep for my dream job and it helped a lot! The only part that is missing I would say, some career placements have a typing test that MUST be passed before moving on to the actual test, I think that should be incorporated in the course to get the full feeling of what is expected. Otherwise best money ever spent, learned things I could not grasp just watching YouTube videos or whatever I could find on Google. Thank you for being a HUGE part in my journey!

  64. Avatar
    Dennise O*****
      December 17, 2020 at 10:28 PM

    Pretty much like the criti-cal test. good practice, although if you lack the numeric key pad that might slow you down.

  65. Avatar
    jenifer w***
      December 14, 2020 at 6:50 PM

    This was the best investment I made in my career! The IPrep testing was very comprehensive, I felt completely prepared for exam. Just experiecing the type of questions I could expect gave me a distinct advantage. I would highly recommend.

  66. Avatar
    Kayleigh R******
      December 10, 2020 at 7:08 PM

    This program really helped me and I subsequently passed the test yesterday with a high score. seeing the types of questions helped me be more prepared for the test.

  67. Avatar
    PAMELA S****
      December 3, 2020 at 5:49 AM

    Only part way through the Criticall Prep course and I am sooo happy with all that I am learning! I should have done this before going to test and be blindsided by details that I didn’t know.

  68. Avatar
    Ericka B********
      December 2, 2020 at 12:22 PM

    It has been very helpful, only issue I had was some of the answers to the questions are wrong. Other then that its helped me build the confidence I need.

  69. Avatar
    jenifer w***
      November 29, 2020 at 9:28 PM

    I thought it was a very practical simulation, and I was able to review and study exam samples. Only wish that the timed exam was not identical to the practice exam, that made it too easy to recall some of the answers. But over all am glad I took it so that I know what areas I need to work on, and the approximate design of the test.
    Wish me luck!

  70. Avatar
    Kourtney C***
      November 24, 2020 at 12:18 AM

    I passed my actual Criticall exam and I honestly couldn’t have done it without taking this practice course. The memorization, mapping, and data entry sections are all areas that were on the real exam and these practice exams were spot on. I cannot thank iprep enough for helping me succeed! It is well worth the $50. I cannot stress enough the importance of being able to memorize a string of numbers and being able to type…fast AND accurately.

  71. Avatar
    helen k******
      November 18, 2020 at 1:00 AM

    I have been using this iprep study system, on and off, for a few days now. I am enjoying it, and am becoming familiar with what skills a dispatcher will need in the work environment. I recommend this course to anyone who is interested in becoming familiar with the skills required and the testing format.

  72. Avatar
    Jose G*****
      November 17, 2020 at 3:57 AM

    These questions help you prepare for the real deal. Lots examples that will help out you at ease when taking the test.

  73. Avatar
    Jaslyne L****
      November 8, 2020 at 4:29 PM

    Literally the best site to help you study I have my test Monday I got the site on Friday and I feel so prepared

  74. Avatar
    Brandy L*******
      November 7, 2020 at 6:10 AM

    I have learned so much already and I have only had the program for 3 days. I would highly recommend this website to anyone and everyone.

  75. Avatar
    CARLA L****
      November 5, 2020 at 10:25 PM

    This test has turning out to be super useful!!! I am glad these resources are here! I have my test on Saturday and I think this will help me tremendously!

  76. Avatar
    JOHN K*****
      November 5, 2020 at 8:11 PM

    Absolutely in love with the practice test. Very realistic and useful. I love that I am able to practice before the exam using iprep.

  77. Avatar
    Jessica G*******
      October 31, 2020 at 5:32 PM

    I am glad I searched and found this program because it gave me a good idea of what to expect

  78. Avatar
    Jessica K*****
      October 31, 2020 at 3:38 AM

    I really love this Criticall on iPrep. It prepared me on what to look out for in the 911 phone call. I loved the actual recordings of the 911 call. I feel it’s preparing me for success. It gives tips, explanations, and practice exams. Also for a great price!

  79. Avatar
    Karen R****
      October 25, 2020 at 10:36 PM

    This course is easy to navigate and gives real world testing scenarios. I haven’t taken my in person test yet, but I am confident that the course has been worth the investment and will give me a competitive edge.

  80. Avatar
    Micah H******
      October 24, 2020 at 11:19 AM

    This is the perfect site for preparing for the criticall exam. I tried 2 other paid sites and they didn’t offer audio portions for the memory recall or for the data entry part of the exam.

  81. Avatar
    Alicia D***
      October 24, 2020 at 4:40 AM

    This practice test is very helpful! It is giving me a good idea of what to expect and what I need to practice more.

  82. Avatar
    James C***
      October 12, 2020 at 7:00 PM

    IPrep is a good guide to practice for the Criticall exam, it spells out all the tools that are needed to be successful in taking the test.

  83. Avatar
    Raymond C*******
      October 12, 2020 at 4:21 PM

    I am very happy with the prep tests. other than a glitch here and there while I was taking it I had no problems and was generally happy with the results.

  84. Avatar
    Laura K****
      October 6, 2020 at 8:28 PM

    I want to thank iPrep for helping me pass my Emergency Dispatcher test. The focus, I developed in the simulated emergency call sections, the map reading skills and other tips was instrumental in aiding me.

  85. Avatar
    Rachael W******
      October 4, 2020 at 12:48 PM

    This program has been super helpful with preparing me to take the Criticall Test! The detailed questions and descriptions allowed me to learn how to answer questions and what will be expected of my answers.

  86. Avatar
    Regina R*****
      September 30, 2020 at 10:02 PM

    Amazing very informative worth the money study this and you should pass the test very easily. I am so happy I decide to purchase iprep!

  87. Avatar
    John H*****
      September 30, 2020 at 9:02 PM

    Great help for prepping me for upcoming job application test. Many many modules to get your brain going and get you ready for the real thing.

  88. Avatar
    Janice m****
      September 29, 2020 at 3:31 PM

    It’s an amazing program. I’m thoroughly enjoying it and would recommend it to anyone. The questions are explained and if you get a wrong answer, the program will correct you and give an explanation

  89. Avatar
    David F**********
      September 26, 2020 at 1:23 PM

    Amazing course, it totally helped me prepare for the criticall test. I highly recommend this course if you are preparing to take the criticall test.

  90. Avatar
    Holly B***
      September 23, 2020 at 8:56 PM

    A lot of fun practicing skills needed to ace the test. The easy to use interface makes things a breeze.

  91. Avatar
    John H****
      September 21, 2020 at 10:29 PM

    This has been very helpful. It has really reinforced the idea to me that your typing accuracy and speed have to be excellent to get everything answered.

  92. Avatar
    Kekoa T*****
      September 17, 2020 at 7:33 PM

    This review helped me a lot with what is going to be on the test. I have confidence in taking this test now.

  93. Avatar
    Justin C*****
      September 17, 2020 at 6:49 PM

    This course is worth it! The tests and tools included are truly effective to improve your skills. Ample content to practice with and practice makes perfect.

  94. Avatar
    Margaret R***
      September 15, 2020 at 9:13 PM

    The practice items are detailed and specific. I value that a lot. I’m coming to this from a very different field. I wish there were more practice tasks for skill areas that are challenging. This is because some are very easy for me and others are REALLY difficult. I don’t love that there is a time limit to access to this study guide. But, I didn’t find many other options out there. So, you get detailed, specific practice – good. Limited time and limited practice for weaker areas – not great. Still worth it in the small market.

  95. Avatar
    Sabrina D****
      September 7, 2020 at 9:20 PM

    I definitely recommend iPrep to anyone taking the criticall exam. I can’t wait to take my exam, feel confident this time around!

  96. Avatar
    Aridai M************
      September 1, 2020 at 8:37 PM

    This course is making me feel confident in acing the test. I don’t feel like I will be going in blind and it’s helping me practice on the areas I need to work on.

  97. Avatar
    William B*****
      September 1, 2020 at 2:30 AM

    iPrep is a tremendous help, without this I’d likely score on the low-end. Looking forward to my career in dispatch thanks to iPrep

  98. Avatar
    Andres A*****
      August 28, 2020 at 11:57 PM

    I was very impressed with iPREP. It gave me good practice, which is something that I need. They say that practice makes perfect and I think think made all the difference in the world for me.

  99. Avatar
    Andrea H*****
      August 28, 2020 at 11:53 PM

    I passed my criticall on the first try with a 90% the course was very helpful a bit more challenging than the actual criticall. If you do well here you’re sure to pass your criticall.

  100. Avatar
    Fayza I******
      August 27, 2020 at 12:11 PM

    If you’re taking the CRITICALL test then you definitely need this course to help you do well on the day of! I highly recommend doing yourself a service and make this purchase.

  101. Avatar
    Robin S******
      August 24, 2020 at 6:43 AM

    I like the ‘probability’ section. I’ve only had it once during an actual Criticall, but it is something I didn’t get. Now, I’m getting a handle on it. Also, I’m able to see other areas that need work and focus on those.

  102. Avatar
    Lindsey S****
      August 19, 2020 at 3:24 AM

    This site and study tools were SUPER helpful! It helped me pass my exam and be more than adequately prepared for it.

  103. Avatar
    Pilar L****
      August 17, 2020 at 3:25 PM

    Thus far this course is fantastic! it just jolts me into the call setting. The directions are clear and concise. I am going to utilize this course to the max. Thank you!

  104. Avatar
    Meagan W******
      August 12, 2020 at 4:41 PM

    Totally worth the $40 to take this course, It definitely helped prepare me for the Criticall test! I would say though to add in a typing skill section where people can practice typing (WPM) That was the only thing i wasn’t prepared for on my test, luckily I did okay! I did however fail the data entry due to misunderstanding the time allotted. Basically had one minute per data entry box but also had the emergency pop ups while trying to enter that information. The test gives you five minutes to get through five data entry questions (well the test i took any ways). For those who haven’t actually taken the test yet, I would only recommend that your write out some of the quick decision questions and have someone flash them up at you WHILE your doing data entry!!

  105. Avatar
    RYAN G****
      August 10, 2020 at 2:53 PM

    Excellent and well worth it. I felt nervous going in this test but with iprep I was confident I would do good!

  106. Avatar
    Rachel L**
      August 10, 2020 at 7:34 AM

    My only critique would be to offer other examples for practice questions instead of the same ones. It is a little more difficult to test your actual growth when you are consistently using the same material. I have taken the criticall test and the way the practice is set up is probably as close to the real thing as you can get! The only difference was that the prioritizing pops up randomly in the right hand corner while taking the actual test, which is part of the multitasking.

  107. Avatar
    MARIA F*******
      August 10, 2020 at 5:30 AM

    I love this program. I feel so much better prepared to take the Criticall test. I am so glad I found this.

  108. Avatar
    Bethany R******
      August 8, 2020 at 4:36 AM

    excellent purchase!! The course seems to be incredibly knowledgable and easy to use. I am very excited to use this prep! I hope that I am able to pass the test with this prep alone.

  109. Avatar
    Deborah B*******
      August 7, 2020 at 9:33 PM

    I am finding working through the simulated test to be most enlightening. It is making it obvious where my strengths and weaknesses are and even how to approach some of the questions so as to make them logical to work through. Can’t imagine taking this test without doing the iPREP!

  110. Avatar
    Debra G****
      August 2, 2020 at 1:11 AM

    Excellent!! I purchased this a few days prior to taking my first CritiCall test and I passed on my first try! The practice tests were a little harder than the actual CritiCall test which made me even more confident. I would highly recommend!!

  111. Avatar
    Donna M*****
      July 27, 2020 at 1:18 PM

    Extremely helpful in preparing for the test. I will be able to take the test with a new level of confidence.

  112. Avatar
    Amy C*********
      July 24, 2020 at 6:03 PM

    Having just created my iPrep account, I am already impressed. iPrep has laid out all of the material in a user friendly way.

  113. Avatar
    Cristina M****
      July 21, 2020 at 12:59 AM

    This is an excellent tool to prep. Practice makes perfect and going through these practice scenarios make the real test less intimidating.

  114. Avatar
    Kimberly B******
      June 28, 2020 at 12:10 AM

    I took this course a few days prior to my testing and felt so much more confident during the real test that I passed and moved on to the next step of the process. Highly recommend taking this course.

  115. Avatar
    Beth S*******
      June 26, 2020 at 2:08 PM

    I feel in confident in taking the IPrep test for the 2 departments that invited me to test. Had I not found this prep test would have definitely have failed the test. The test lectures were informational and gave me the information I needed to pass the full length simulation tests. I would highly recommend IPrep to others who want to enter the 911 dispatch field.

  116. Avatar
    JanQuenya O A************
      June 25, 2020 at 8:35 AM

    I feel confident in taking the test after studying with i prep. The program is throu, and well made. World reccomded to any future test taker.

  117. Avatar
    tina c*****
      June 21, 2020 at 5:43 PM

    Iprep gave me the exact information I need to focus on for my test. After completing the easy to navigate modules, I have a much better understanding of the areas I need to practice, and the ones I am already adept with. I feel prepared and excited to ACE this exam !

  118. Avatar
    VICTORIA D*****
      June 19, 2020 at 2:27 AM

    I’m loving the ability to face pace test prep for my upcoming exam. It makes it an amazing experience. Hopefully I’ll ace the exam and continue onto the next phase of testing.

  119. Avatar
    Thanuja R********
      June 18, 2020 at 9:42 PM

    iPrep is an amazing tool that helps prep you for the CritiCall testing. It offers insight and practice what will be on the test.

  120. Avatar
    jamal l*****
      June 18, 2020 at 7:55 PM

    IPrep is great so far. I’m really impressed. Very helpful, organized, and gives great advice! Would definitely reccommend to other people.

  121. Avatar
    George P***********
      June 18, 2020 at 4:23 PM

    It was good practice and gave me direction on what type of questions would be on a CritiCall test. The iPrep course help me understand the different types of questions to come.

  122. Avatar
    Renece B******
      June 18, 2020 at 4:05 PM

    Iprep is like no other, it really prepared me for my test. I would recommend this to anyone who is trying to prepare for a test.

  123. Avatar
    Sam S****
      June 17, 2020 at 11:32 PM

    iPrep is a great test prep site! The practice tests are extremely helpful in preparing you for test day. I would recommend this information to anyone preparing for CritiCall. Easily passed the real test!

  124. Avatar
    AVA H*********
      June 17, 2020 at 9:02 PM

    The iPrep gave me the first look at what the Dispatch test would be like. It was good practice and gave me direction on what type of questions would be on a CritiCall test.

  125. Avatar
    Monica D****
      June 17, 2020 at 6:29 PM

    I would give this site a 5 star rating. The information was great and you can review after you are done with the test. I truly learned a lot after taking this practice test. Thanks!

  126. Avatar
    Naysha A***
      June 15, 2020 at 2:30 AM

    It’s easy to follow and learn w/ the structured breakdown of the modules. Detailed content and great hands-on component. This was well put together!

  127. Avatar
    Kristin M*******
      June 14, 2020 at 12:28 AM

    Thank you so much for this. I was given a week to prepare and I had no idea where to start. This gave me the ability to gauge what I needed to study and how well I would do. Again, can’t thank you enough.

  128. Avatar
    Jacbo L********
      June 13, 2020 at 9:55 PM

    I have learned a lot of tricks to assist me in passing my upcoming test!! I have taken a test in the past and have not passed but I know I will when I take it again

  129. Avatar
    Vicki M*******
      June 12, 2020 at 8:32 PM

    Very helpful when studying for the CritiCall Test. The explanations are very understandable and this is such a help!!!
    I would recommend this to anyone that will be taking the test for employment.

  130. Avatar
    Thomas W*****
      June 11, 2020 at 2:12 AM

    Really helped me get ready for the exam and made me aware of what I Would be up against on the test. Would recommend!

  131. Avatar
    Atasha B******
      June 10, 2020 at 11:26 PM

    Thanks to iPREP i passes my criticall test! It was so helpful. I don’t know what i would’ve done without it.

  132. Avatar
    Lorie C*******
      June 10, 2020 at 5:34 PM

    I just utilized one of the sample tests on iPrep and thank goodness I did. It provided me with insight on what to expect and was very helpful. Thank you.

  133. Avatar
    Deandra H****
      June 8, 2020 at 10:37 PM

    I’ve recently applied for a 911 communication operator position. This would be a major change for me and I was feeling nervous my anxiety would overwhelm me during the interview and CritiCall test. This prep course is helping ease those anxieties and prepare me for what’s to come. I’m so thankful I came across this program!

  134. Avatar
    Antasia B*******
      June 8, 2020 at 7:30 PM

    This has been really helpful in preparing me for my criticall ! Thank you so much for having this accessible to people!

  135. Avatar
    Julie T***
      June 7, 2020 at 10:39 PM

    Very helpful!! Easy to understand!! good practice !! It is very convenient for study and help with practice.I believe there should be more practice and keyboard entry practice too.

  136. Avatar
    RICARDO F*****
      June 6, 2020 at 4:04 AM

    I was looking for ways to prepare for the criticall test. The iPrep course help me understand the different types of questions to come.
    I just think there should be more data entry questions

  137. Avatar
    sherry m*********
      June 6, 2020 at 12:19 AM

    IPREP is a very good tool to use to help you prepare for the actual exam. From all the practice tests to all the helpful tools to help you study. Will DEFINITELY recommend using this tool for that boost of confidence. Great help!!

  138. Avatar
    MAGNA S**********
      June 4, 2020 at 4:12 AM

    iPrep’s test preparation and simulations are extremely helpful. They have so much to offer. Their customer service is also quite impressive. I have had my questions answered within 24hrs- even on the weekends. This company knows what it’s doing and it does it well. You won’t be disappointed.

  139. Avatar
    MANDI S****
      June 3, 2020 at 1:57 PM

    Questions were a good preparation, however the sound bites didn’t work on my computer so I wasn’t able to get a full simulation

    1. Avatar
        June 4, 2020 at 11:46 AM

      Thanks Mandi. We have an issue with Macs right now. I believe this will be fixed next week. In the meanwhile PCs and mobile phones should work well. Good luck on your test!

      1. Avatar
          June 16, 2020 at 1:47 PM

        Hi Mandi, this is fixed now. Cheers.

  140. Avatar
    Julie W***********
      June 1, 2020 at 5:33 PM

    Great course. It really opened my eyes to the criticall test. I wish there were more practice questions for each individual section.

  141. Avatar
    Doug S*****
      May 29, 2020 at 9:54 PM

    Great resource to prep yourself for this career plus it was free training It help identify areas of CritiCall that I needed to review And practice more thoroughly
    Thank you iPrep

  142. Avatar
    Julie W***********
      May 29, 2020 at 9:44 PM

    The CritiCall course was a great eye-opening experience for me, and helped me identify my weakness and focus my test preparations.

  143. Avatar
    Bianca w****
      May 29, 2020 at 8:26 PM

    Love iPREP! It has given me the confidence I was wanting before my exam. It is great to have something to refer to.

  144. Avatar
    JESSICA T*****
      May 28, 2020 at 5:11 PM

    While the general format and material are all very relevant tot he actual test, the execution leaves a lot to be desired. Often the correct answer would be selected and validated int he feedback but still marked in red or “incorrect”. Browser compatibility should also be mentioned. I’m using safari and while I’m not positive that’s the cause, I was unable to view any of the visual memory exercises and several of the audio clips cut off or went into a loop of a-f where they should have gone allt he way to j leaving out several questions resulting in no possible way to answer. In general to get a feel for the criticall test, this was moderately helpful but certainly not something I would use for regular study leading up to a test.

    1. Avatar
        May 31, 2020 at 7:39 PM

      Thanks to your feedback, Jessica, we have done a thorough review of the tests and fixed four cases in which the correct answer was not marked correctly.
      We also inspected the problem with the audio sound and apparently we have a Safari problem. We will report here when the problem is resolved.
      Good luck on your test!

  145. Avatar
    Kiera C*******
      May 22, 2020 at 4:27 PM

    Iprep has been an amazing prep for taking the CritiCall test next week.
    It has shown me where I need practice and where I’m stronger and don’t need to focus as much!
    Thank you, thank you, thank you!

  146. Avatar
    Natasha G****
      May 20, 2020 at 11:48 PM

    I was shocked to find a site that offered practice test for the Criticall Test. This site is easy to understand and offers so many courses. I am looking forward to passing my test, thanks to iPREP.

Get a taste of the CritiCall Test by practicing with these sample questions: