If you’ve ever dreamed of dispatching firetrucks to put out a four-alarm blaze in a crowded downtown neighborhood or sending an ambulance to someone in trouble, you’ll need to pass the CritiCall public safety dispatcher pre-employment test first (aka 911 CritiCall and 911 Dispatcher test).

The CritiCall test measures your ability to make decisions in the moment, summarize calls, and communicate with public safety officers clearly. It screens out applicants who don’t have what it takes and can highlight your unique ability to maintain a cool head under difficult circumstances.

Did you know?

The CritiCall Test is comprised of up to 23 modules. Job candidates are only assessed with modules that are relevant to the position they are applying for. The most common modules are: (1) decision making/multi-tasking, (2) data entry, (3) memorization, and (4) map reading. Passing scores for the modules range from 57%-70%. Successful candidates demonstrate their ability to think on their feet and respond quickly to simulated emergencies.

Your hearing, reading, writing, spelling, map reading, and memory skills may all be put to the test. You’ll also be challenged to come up with the right solution after being given a challenging problem. 

Each CritiCall test is customized for different roles a job might require. For example, a dispatcher’s test might focus more heavily on map reading, mathematics, and giving directions, while a call takers test might put more emphasis on call summarization, memory recall, and prioritization.

Your dream of becoming an emergency services dispatcher depends on you passing the CritiCall test. It’s time to get ready!

Free Practice

Icon Questions Explained White CritiCall Question Types Explained

You’ll be facing a number of different types of questions while taking the CritiCall test. Throughout the test, you’ll also have emergencies pop on your screen which require you to click on the correct agency (police, fire, EMS, or utility) to handle.

There are a number of data entry modules, where you are required to type information into a field that either appears on screen or is said to you through your headphones. Some sections test your memory by not allowing you to type anything for five seconds.

Because the modules in your test are picked by the agency you want to work for, not all tests will include all of these types of questions. The test may contain the following:

Decision Making – You will see a scenario on screen and have to decide which agency should handle the emergency. You have 15 seconds to read about the emergency and make the decision.

Decision Making (Audio) – Listen to a call, type relevant information, and choose which agency needs to be sent to handle the call.

Data Entry – You will see information on the screen and need to type it into another field on the screen. 

Source: CritiCall

Data Entry (Audio) – Listen to information through the headset and type that information into fields while you are listening.

Memorization – You will see a group of 6-9 numbers and need to type it into a field after it disappears.

Memorization (Audio) – You will hear a series of 6 numbers but will not be able to type them in to the computer. When the list of numbers is finished being read, you will have to wait five seconds before typing the numbers into the field.

Map Reading (Multiple choice) – You will see a map with two points on it, and have to select the fastest route to go from point A to point B.

Source: CritiCall

Reading Comprehension – Read a short paragraph that is 2-3 sentences long and answer questions relating to the main idea of the passage.

Spelling – You will fill in sentences with a correctly spelled word. The words may be confusing, like illicit, or be homophones like there and their. 

Cross Referencing – You’ll be asked to find information in an address book, where you may be given someone’s name and have to find and enter the correct address.

Prioritization – The system will present several scenarios. You need to decide which is the most critical.

Math – You will need to demonstrate basic math skills, as you keep track of the number of units involved and total responders at a scene.

Vocalization Summary – You will listen to a call and answer questions based on your memory of the conversation.

Probability – You will listen to a call where it is difficult to understand what is being said, and you must do your best to guess what was said.

Character Comparison – The test will present two similar tables and require you to carefully go through the data to find any differences.

Icon Preparation Strategies White CritiCall Preparation Strategies

Passing the CritiCall test can be challenging. Here are some strategies you can use as you get closer to test day. Being prepared for the types of questions you will see on test day will help you feel at ease while taking the exam, and give you the confidence you need to pass the test.

  1. Read CritiCall’s test preparation guide before taking the test, which contains their test preparation hints. 
  2. Create different scenarios to prepare for the test. If possible, wear a headset to simulate testing conditions; or have someone read addresses to you and accurately type them into your computer; or work on building up your speed and accuracy.
  3. Enlist family members to read phone numbers, names, and addresses to you. Once they have finished, type them into a computer, and check to see if you entered the information correctly. 
  4. Study maps and practice giving directions using both right and left as well as north, south, east, and west. Find the quickest routes from point A to point B.
  5. Practice using the number pad on your keyboard for faster typing.
  6. Utilize test prep activities like those offered by iPrep.

Icon Test Features White Test Features

CritiCall has developed 23 different modules, which can take up to 3 hours to complete. Employers choose which modules to include on the test.

Over 600 public safety agencies use CritiCall software testing to screen dispatchers and call takers.

The CritiCall test measures your abilities in the following: 

Decision makingMulti-tasking Data entry
Using a computerListening and using information heardUsing alphabetical lists
Comparing and contrasting dataPrioritizationMemory recall
SpellingSentence clarityReading comprehension
Map reading Basic mathKeying a microphone and speaking clearly 

The test is typically administered by the hiring agency. You’ll sit at a computer with a headset and respond to items that are on-screen and come in through the headset. Some elements may also include your verbal responses.

Icon Results Scale & Interpretations White Results Scale and Interpretations

Every agency can divide the test differently, and each one decides on their own Pass/Fail scores, but the average overall passing score is usually 70-75%. Based on our research, many agencies require passing scores in the following ranges. Please be aware that some agencies may require higher passing scores in some sections.

Attention to Detail

SectionPassing Score
Data entry with multi-tasking55-60 keystrokes per minute
Audio data entry with multi-tasking28-40 keystrokes per minute
Keyboarding35 words per minute
Character comparison70%

Dispatcher Skills

SectionPassing Score
Memory recall61%-70%
Map reading62%-70%

Basic Skills

SectionPassing Score
Call summarization57%-70%
Reading comprehension57%-60%
Spelling and sentence clarity68%-70%

Your score report will provide the following information:

  • Your overall score
  • The modules included in your test
    A Pass/Fail report
  • Your score on each module
  • The minimum score you needed to achieve to pass the module
  • Your typing speed. Some agencies may report your keystrokes per minute, while others report your keystrokes per hour.

Unfortunately, most agencies do not release candidate test data. They simply tell you if you were unsuccessful or, in rare cases, give you the overall score as a percentage. Your scoring per section will not be disclosed.

Source: CritiCall

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Icon Frequently Asked Questions White CritiCall FAQs

What is the CritiCall test?

The CritiCall test is used to screen candidates for 911 call centers and dispatchers. It presents different scenarios to test takers to test their likelihood of success in these roles. According to CritiCall, Washington County 911 in Oregon saw their employee retention rate increase from 15% to 86% in just two years.

How long is the CritiCall test?

The CritiCall test takes between 1-3 hours, depending on the number of modules included in the test.

How do you pass the CritiCall test?

Being prepared is the best way to pass the CritiCall test. Know what to expect, and practice using test prep tools like those provided by iPrep, as well as using the tips included in our Preparation Strategies section.

Can I retake CritiCall if I fail?

Every department has their own policies. However, the test is part of the hiring process, so you will typically have to wait until the next round of hiring before you can try again.

What does the CritiCall Test measure?

The CritiCall test measures the likelihood of your success as an emergency dispatcher or call taker. The different modules measure your ability to react under pressure, transcribe information, and recall numbers, as well as basic math and reading comprehension.

Can I take CritiCall from home?

No, the CritiCall test is typically administered at the agency location where you are applying for a job. It requires a computer, headset, and recording device to complete the test, all are available at the agency.

Which agencies use the CritiCall test as part of their application process?

Over 1,800 public-safety agencies are using CritiCall to recruit new dispatchers, including 50% of the US Highway Patrol and State Police agencies, the US Department of Homeland Security, and Canadian provincial dispatch agencies.

Free Practice

Icon Tips White CritiCall Test Tips

To do well on a timed test that includes English, diagrams, and numbers, all you need is precision, plan, and practice. Although it may be difficult, the following tips will help:

  • Keep the time in mind: Some questions have a time limit, which adds in another element of stress. Practicing is the main thing that can help you; so practice as many timed questions as possible. iPrep’s CritiCall simulations include this important element.
  • Listen and read all the instructions very carefully.
  • The CritiCall test is generally set up with a CAPS LOCK keyboard so that all answers will be in uppercase letters. iPrep’s test will mimic that experience.
  • Use the NumLock on the keyboard and utilize the keypad for quick typing of numbers. Be prepared that some sequences may be alpha-numeric and you may need to include letters with your left hand.
  • Practice using the “Tab” and “Shift+Tab” buttons to navigate between text fields.
  • CritiCall tests are often completed at a desktop computer. For practice purposes, ensure you are using a mouse (not a laptop trackpad) and a full keyboard with a keypad.
  • Practice your typing skills to improve speed and accuracy. Use online typing tests or typing training resources.
  • Ensure that you understand directional terms such as North, South, East, West as well as Left, Right, Up and Down
  • Familiarize yourself with the “Decision-Making Rules” prior to the test. Throughout the test several call scenarios will pop up and you must select the appropriate service to dispatch based on these rules. The full CritiCall Decision-making Rules are explained and simulated in iPrep’s CritiCall simulations.

Icon Administration White Administration

  • Test Location: The CritiCall test is administered by the hiring agency, usually in their office.
  • Test Schedule: It generally takes place early in the hiring process, as a way to screen out candidates who will be unable to complete the job tasks or who will feel the nature of the job is not for them.
  • Test Format: Computerized simulation
  • Test Materials: You will take the test on a computer, and wear a headset. You may also have a microphone connected to the headset if the test includes verbal responses. 
  • Cost: The fee of the test is usually included within the job application fee ($0-$100)

Icon Test  Provider White Test Provider

The CritiCall test was created by Biddle Consulting Group and administered by the organization hiring the employee. It is used by public safety agencies to screen potential employees, as well as show candidates what the job as a dispatcher is like.

Disclaimer – All the information and prep materials on iPrep are genuine and were created for tutoring purposes. iPrep is not affiliated with Biddle Consulting Group.

About this Course

(112 Ratings)

Welcome to iPrep’s 9-1-1 CritiCall test preparation course.

This course will help you boost your skills and with it your confidence towards your upcoming CritiCall test. The course will provide you with the following tools and benefits:

  • You will become familiar with the test’s various types of questions.
  • You will be experiencing 4 full-length CritiCall-style simulation tests. These simulations include similar questions to those you will encounter in the real test with the same level of difficulty. All the questions are followed by full solutions and explanations.
  • The relevant sections of the test also have the same time limit as the real CritiCall test. Experiencing the test’s time pressure will ensure it will not come as a surprise on test day.
  • You will be provided with a great variety of helpful tips for the different types of questions. Some of the tips are general in nature and tackle the general nature and features of the CritiCall test and some tips are specific for each type of question to make sure that you develop the proper solving methods for each type of question.

16 Learning Hours17 Practice Tests874 Questions30 Day Access

By the end of this course, you will be more knowledgeable and comfortable with the CritiCall Test – Knowledge and familiarity with the test are the two most significant factors that can help you maximize your score and improve your chances of success.

The course is comprised of both practice and learning sessions. The introductory sections also include practice questions for you to get a feel for the challenge ahead. You will have the option to review your answers and question explanations.

Following the introductory sections, you will be simulating full-length tests that accurately follow the structure and concepts of the CritiCall. Once done, you will be able to get full question explanations and even see how well you performed in comparison with other people who have taken the test. You will also be able to take the tests in practice mode without any time limit to enable a self-paced progression of the simulation.

Wishing you an enjoyable learning experience!

What you will gain from this course

Understand the CritiCall test structureMaster each question typeDevelop speed and accuracy


  1. Course Introduction
  2. Test Overview & Test Tips
  3. Question Types Introduction
  4. Full-Length CritiCall-Style Simulation Tests
  5. Course Conclusion


Melissa Taaffe

Emergency Number Professional

Melissa Taaffe is a college professor and author of pre-employment testing materials.  She has worked as a 9-1-1 communicator and supervisor in 3 different communications centers and is currently a certified instructor for the Association of Public-Safety Telecommunicators (APCO) and the Office of the Fire Marshal and Emergency Management (OFMEM). 

Through hard work and experience, Melissa has been designated an Emergency Number Professional, an accreditation earned through the National Emergency Number Association (NENA). Melissa is also a chief contributor to “911-operator” and is the owner of “911Professor”.  When she’s not working or playing with her kids, you can find her mountain biking or drinking craft beer at a rock concert. 


Take This Course


I’ve recently applied for a 911 communication operator position. This would be a major change for me and I was feeling nervous my anxiety would overwhelm me during the interview and CritiCall test. This prep course is helping ease those anxieties and prepare me for what’s to come. I’m so thankful I came across this program!

Deandra Holt

June 8, 2020 at 10:37 PM


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(112 Ratings)
  1. Avatar
    ASHLEY P****
      April 13, 2021 at 8:58 PM

    Very helpful! Really gives me an idea of what areas I can up my score to pass the exam. I really like the fact that it gives feedback and comparison to others that have used this tool for test support.

  2. Avatar
    Michael P*******
      April 9, 2021 at 3:10 PM

    So an update to my earlier review. I scored a 75 on my first practice test, a 80 on my next practice test. I took the actual test for my future employer and scored a 97.
    I would say that this course was tremendously instrumental in my passing. Although the real test was a little different, the iprep course was superb in preparing me for it. One thing that was on the real test and not part of the practices was typing. I had to type a story in front of me as it was scrolling through the window.

  3. Avatar
    Nathalie g******
      April 7, 2021 at 8:09 PM

    So far a great experience, going to keep practice to make perfect and ace my criti-call test to work in the agency of my dreams 🙂

  4. Avatar
    Hannah E****
      April 7, 2021 at 12:56 AM

    I am so glad I did this. I would have been so lost going in to take the real test with no actual way to prep, including mentally so you have an idea of what to expect. Would definitely recommend.
    customer service was great too, I had a few issues with the audio not playing and just needed to download Chrome to fix it.

  5. Avatar
    Donna H***
      April 3, 2021 at 6:12 PM

    This has help me tremendously. The first time i took the test I missed out on the sentence clarity. I have it this time around

  6. Avatar
    Michael P*******
      March 27, 2021 at 7:14 PM

    I wasn’t sure if this would be helpful, but I took a chance. I have been very pleased with the quality of the site, performance and function. I have not taken my test yet, that is very soon, but this site can only help me to be more prepared than without the course.

  7. Avatar
    Victor O***
      March 26, 2021 at 6:20 AM

    iPrep has been absolutely amazing. This program has helped me practice so many skills! I would highly recommend this program to anyone practicing for the Criticall test!

  8. Avatar
    Dana M**********
      March 18, 2021 at 11:47 PM

    The first time I took a CritiCall Exam I went in cold! I had not done my research and did not know what to expect. That first exam was a nightmare. I subsequently began to research practice exams for both the P.O.S.T. and CritiCall exams and found iPREP. What a relief – the simulations and practice exams have really helped me be prepared on test days. I like the the explanations and tips provided. It is also helpful to have the correct answers immediately available. Additionally I liked that there are different plans for purchase based on individual needs. My overall experience with iPREP has been a positive and educational experience. I feel confident that I will obtain a passing score on my next exam.

  9. Avatar
    Gregory D****
      March 16, 2021 at 2:23 AM

    A very well designed and comprehensive review that takes into account the majority of the critical components of the examinations provided for dispatching positions.

  10. Avatar
    Aymi R*********
      March 12, 2021 at 4:57 AM

    This course has helped me to prepare for my upcoming testing, but I was taken aback by the British-based questions. I am in the United States, so I wasn’t sure how to approach some of the material due to unfamiliar formatting and such.

  11. Avatar
    Kelly P****
      March 10, 2021 at 8:09 PM

    This is a great course for preparing for the Critcall test! It has helped me find my strengths and the areas that I need to work on more so that I can be fully prepared for my test! Wish me luck!

  12. Avatar
    Alessia S*****
      March 9, 2021 at 2:55 PM

    This greatly improved my knowledge on what was to be expected in this testing process, an amazing program! I believe I am well prepared!

  13. Avatar
    Jennifer L*****
      February 24, 2021 at 9:40 PM

    After failing criticall 2 previously (and I have 8 years of 911 dispatching experience), I was terrified to take it again… I literally spent 3-4 hours with this program and aced it the very next day!

  14. Avatar
    Robyn C**
      February 22, 2021 at 1:18 PM

    This prep test has helped me know what skills I will need and has helped me to improve on those skills so that I have a better skill set to pass the CritiCall test!

  15. Avatar
    BLANCA C****
      February 22, 2021 at 12:18 AM

    Eases your mind on test preparation. I have not taken the test yet, but overall my only complaint is that there’s not more than one test practices for each section. Will update review if test is passed

  16. Avatar
    kristen b******
      February 18, 2021 at 5:33 PM

    This course from iPrep has given me the confidence I need to pass my upcoming test for a position as a 911 dispatcher. The course material is easy to navigate and the content in the simulated tests are beyond helpful. So glad I made this purchase. If you are thinking about it, do it!

  17. Avatar
    Brian G****
      February 16, 2021 at 7:57 PM

    I’ve taken the actual test and was just shy of where I needed to be to pass it. Very accurate practice test! Almost identical to the real thing I experienced. Excited to take it again and see the difference!

  18. Avatar
    Allison L*****
      February 14, 2021 at 9:24 PM

    My scores greatly improved from the first practice test to the fourth test! This course is well worth the money. My mind feels sharper and I feel well prepared for the real thing.

  19. Avatar
    Melissa B********
      February 13, 2021 at 3:31 AM

    I have taken a real CritiCall test in the past, and the practice materials available in iPrep are extremely close to the actual test. Not only are the practice tests extremely helpful, but the tips and tricks on how to answer specific question types, and what exactly the testers are looking for, is invaluable. I am confident that I will ace my next CritiCall test thanks to iPrep!

  20. Avatar
    Marlon S***
      February 7, 2021 at 11:10 AM

    Iprep is extremely close to the real criticall test, you will not regret the practice before taking the real test.

  21. Avatar
    Sara V********
      February 6, 2021 at 5:23 PM

    iPrep is really great! It is almost as close to the test as you can get. This is one of the hardest tests that I have ever taken but iPrep helped me get ready for it. Really recommend!

  22. Avatar
    Gerri G**********
      February 1, 2021 at 3:01 AM

    I feel this has been a great tool. The explanations really helped make sure you understood why each question should have been answered in a certain way. Thank you for taking the time to put it together!

  23. Avatar
    Jeremy C***
      January 22, 2021 at 6:47 PM

    Great program, it helped me practice the test and feel more comfortable with the format before the real test. Would recommend the program to anyone wanting to start a career as a 911 dispatcher.

  24. Avatar
    Jenna R*****
      January 14, 2021 at 2:29 AM

    iPrep is a great way to practice for an exam/test. Using the iPrep for my CritiCall exam allowed me to practice as many times needed to feel comfortable in my weak scoring areas of the exam. iPrep helped me feel confident for my CritiCall test day.

  25. Avatar
    Athena s*******
      January 8, 2021 at 10:37 PM

    I feel like the I prep is helping me out to prepare for the criticall test. I just wish they had more prep test, on the introduction before you get to the timed test.

  26. Avatar
    JOSEPH B******
      January 8, 2021 at 3:54 AM

    The course was an excellent way to prepare for the job I was applying for. What I practiced in this iPREP course was on my test. I’m thankful that I purchased this course.

  27. Avatar
    David R. W******
      January 4, 2021 at 2:24 AM

    I am confident that the contents of this course will help me achieve a passing score. This course was well put together with plenty of practice sections. I would recommend this as an amazing tool to land the perfect job!

  28. Avatar
    Amilyssa B*****
      December 31, 2020 at 1:43 AM

    In a couple days from now, I will be taking the criticall test. I had been wanting to find a way to be able to dive in to examples of dispatcher work. This test is perfect. It has brought out highlights in my weaknesses, and I know what to practice more with- which is definitely short term memory. I hope by doing these simulations and practice tests I can improve on short term memory. I highly recommend this iprep course to practice with if you are on the road to becoming a dispatcher. It gives decent incite on what you are getting yourself in to, before it all stresses you out!

  29. Avatar
    Allison S******
      December 18, 2020 at 12:00 AM

    Very helpful! Bought this course last minute to prep for my dream job and it helped a lot! The only part that is missing I would say, some career placements have a typing test that MUST be passed before moving on to the actual test, I think that should be incorporated in the course to get the full feeling of what is expected. Otherwise best money ever spent, learned things I could not grasp just watching YouTube videos or whatever I could find on Google. Thank you for being a HUGE part in my journey!

  30. Avatar
    Dennise O*****
      December 17, 2020 at 10:28 PM

    Pretty much like the criti-cal test. good practice, although if you lack the numeric key pad that might slow you down.

  31. Avatar
    jenifer w***
      December 14, 2020 at 6:50 PM

    This was the best investment I made in my career! The IPrep testing was very comprehensive, I felt completely prepared for exam. Just experiecing the type of questions I could expect gave me a distinct advantage. I would highly recommend.

  32. Avatar
    Kayleigh R******
      December 10, 2020 at 7:08 PM

    This program really helped me and I subsequently passed the test yesterday with a high score. seeing the types of questions helped me be more prepared for the test.

  33. Avatar
    PAMELA S****
      December 3, 2020 at 5:49 AM

    Only part way through the Criticall Prep course and I am sooo happy with all that I am learning! I should have done this before going to test and be blindsided by details that I didn’t know.

  34. Avatar
    Ericka B********
      December 2, 2020 at 12:22 PM

    It has been very helpful, only issue I had was some of the answers to the questions are wrong. Other then that its helped me build the confidence I need.

  35. Avatar
    jenifer w***
      November 29, 2020 at 9:28 PM

    I thought it was a very practical simulation, and I was able to review and study exam samples. Only wish that the timed exam was not identical to the practice exam, that made it too easy to recall some of the answers. But over all am glad I took it so that I know what areas I need to work on, and the approximate design of the test.
    Wish me luck!

  36. Avatar
    Kourtney C***
      November 24, 2020 at 12:18 AM

    I passed my actual Criticall exam and I honestly couldn’t have done it without taking this practice course. The memorization, mapping, and data entry sections are all areas that were on the real exam and these practice exams were spot on. I cannot thank iprep enough for helping me succeed! It is well worth the $50. I cannot stress enough the importance of being able to memorize a string of numbers and being able to type…fast AND accurately.

  37. Avatar
    helen k******
      November 18, 2020 at 1:00 AM

    I have been using this iprep study system, on and off, for a few days now. I am enjoying it, and am becoming familiar with what skills a dispatcher will need in the work environment. I recommend this course to anyone who is interested in becoming familiar with the skills required and the testing format.

  38. Avatar
    Jose G*****
      November 17, 2020 at 3:57 AM

    These questions help you prepare for the real deal. Lots examples that will help out you at ease when taking the test.

  39. Avatar
    Jaslyne L****
      November 8, 2020 at 4:29 PM

    Literally the best site to help you study I have my test Monday I got the site on Friday and I feel so prepared

  40. Avatar
    Brandy L*******
      November 7, 2020 at 6:10 AM

    I have learned so much already and I have only had the program for 3 days. I would highly recommend this website to anyone and everyone.

  41. Avatar
    CARLA L****
      November 5, 2020 at 10:25 PM

    This test has turning out to be super useful!!! I am glad these resources are here! I have my test on Saturday and I think this will help me tremendously!

  42. Avatar
    JOHN K*****
      November 5, 2020 at 8:11 PM

    Absolutely in love with the practice test. Very realistic and useful. I love that I am able to practice before the exam using iprep.

  43. Avatar
    Jessica G*******
      October 31, 2020 at 5:32 PM

    I am glad I searched and found this program because it gave me a good idea of what to expect

  44. Avatar
    Jessica K*****
      October 31, 2020 at 3:38 AM

    I really love this Criticall on iPrep. It prepared me on what to look out for in the 911 phone call. I loved the actual recordings of the 911 call. I feel it’s preparing me for success. It gives tips, explanations, and practice exams. Also for a great price!

  45. Avatar
    Karen R****
      October 25, 2020 at 10:36 PM

    This course is easy to navigate and gives real world testing scenarios. I haven’t taken my in person test yet, but I am confident that the course has been worth the investment and will give me a competitive edge.

  46. Avatar
    Micah H******
      October 24, 2020 at 11:19 AM

    This is the perfect site for preparing for the criticall exam. I tried 2 other paid sites and they didn’t offer audio portions for the memory recall or for the data entry part of the exam.

  47. Avatar
    Alicia D***
      October 24, 2020 at 4:40 AM

    This practice test is very helpful! It is giving me a good idea of what to expect and what I need to practice more.

  48. Avatar
    James C***
      October 12, 2020 at 7:00 PM

    IPrep is a good guide to practice for the Criticall exam, it spells out all the tools that are needed to be successful in taking the test.

  49. Avatar
    Raymond C*******
      October 12, 2020 at 4:21 PM

    I am very happy with the prep tests. other than a glitch here and there while I was taking it I had no problems and was generally happy with the results.

  50. Avatar
    Laura K****
      October 6, 2020 at 8:28 PM

    I want to thank iPrep for helping me pass my Emergency Dispatcher test. The focus, I developed in the simulated emergency call sections, the map reading skills and other tips was instrumental in aiding me.

  51. Avatar
    Rachael W******
      October 4, 2020 at 12:48 PM

    This program has been super helpful with preparing me to take the Criticall Test! The detailed questions and descriptions allowed me to learn how to answer questions and what will be expected of my answers.

  52. Avatar
    Regina R*****
      September 30, 2020 at 10:02 PM

    Amazing very informative worth the money study this and you should pass the test very easily. I am so happy I decide to purchase iprep!

  53. Avatar
    John H*****
      September 30, 2020 at 9:02 PM

    Great help for prepping me for upcoming job application test. Many many modules to get your brain going and get you ready for the real thing.

  54. Avatar
    Janice m****
      September 29, 2020 at 3:31 PM

    It’s an amazing program. I’m thoroughly enjoying it and would recommend it to anyone. The questions are explained and if you get a wrong answer, the program will correct you and give an explanation

  55. Avatar
    David F**********
      September 26, 2020 at 1:23 PM

    Amazing course, it totally helped me prepare for the criticall test. I highly recommend this course if you are preparing to take the criticall test.

  56. Avatar
    Holly B***
      September 23, 2020 at 8:56 PM

    A lot of fun practicing skills needed to ace the test. The easy to use interface makes things a breeze.

  57. Avatar
    John H****
      September 21, 2020 at 10:29 PM

    This has been very helpful. It has really reinforced the idea to me that your typing accuracy and speed have to be excellent to get everything answered.

  58. Avatar
    Kekoa T*****
      September 17, 2020 at 7:33 PM

    This review helped me a lot with what is going to be on the test. I have confidence in taking this test now.

  59. Avatar
    Justin C*****
      September 17, 2020 at 6:49 PM

    This course is worth it! The tests and tools included are truly effective to improve your skills. Ample content to practice with and practice makes perfect.

  60. Avatar
    Margaret R***
      September 15, 2020 at 9:13 PM

    The practice items are detailed and specific. I value that a lot. I’m coming to this from a very different field. I wish there were more practice tasks for skill areas that are challenging. This is because some are very easy for me and others are REALLY difficult. I don’t love that there is a time limit to access to this study guide. But, I didn’t find many other options out there. So, you get detailed, specific practice – good. Limited time and limited practice for weaker areas – not great. Still worth it in the small market.

  61. Avatar
    Sabrina D****
      September 7, 2020 at 9:20 PM

    I definitely recommend iPrep to anyone taking the criticall exam. I can’t wait to take my exam, feel confident this time around!

  62. Avatar
    Aridai M************
      September 1, 2020 at 8:37 PM

    This course is making me feel confident in acing the test. I don’t feel like I will be going in blind and it’s helping me practice on the areas I need to work on.

  63. Avatar
    William B*****
      September 1, 2020 at 2:30 AM

    iPrep is a tremendous help, without this I’d likely score on the low-end. Looking forward to my career in dispatch thanks to iPrep

  64. Avatar
    Andres A*****
      August 28, 2020 at 11:57 PM

    I was very impressed with iPREP. It gave me good practice, which is something that I need. They say that practice makes perfect and I think think made all the difference in the world for me.

  65. Avatar
    Andrea H*****
      August 28, 2020 at 11:53 PM

    I passed my criticall on the first try with a 90% the course was very helpful a bit more challenging than the actual criticall. If you do well here you’re sure to pass your criticall.

  66. Avatar
    Fayza I******
      August 27, 2020 at 12:11 PM

    If you’re taking the CRITICALL test then you definitely need this course to help you do well on the day of! I highly recommend doing yourself a service and make this purchase.

  67. Avatar
    Robin S******
      August 24, 2020 at 6:43 AM

    I like the ‘probability’ section. I’ve only had it once during an actual Criticall, but it is something I didn’t get. Now, I’m getting a handle on it. Also, I’m able to see other areas that need work and focus on those.

  68. Avatar
    Lindsey S****
      August 19, 2020 at 3:24 AM

    This site and study tools were SUPER helpful! It helped me pass my exam and be more than adequately prepared for it.

  69. Avatar
    Pilar L****
      August 17, 2020 at 3:25 PM

    Thus far this course is fantastic! it just jolts me into the call setting. The directions are clear and concise. I am going to utilize this course to the max. Thank you!

  70. Avatar
    Meagan W******
      August 12, 2020 at 4:41 PM

    Totally worth the $40 to take this course, It definitely helped prepare me for the Criticall test! I would say though to add in a typing skill section where people can practice typing (WPM) That was the only thing i wasn’t prepared for on my test, luckily I did okay! I did however fail the data entry due to misunderstanding the time allotted. Basically had one minute per data entry box but also had the emergency pop ups while trying to enter that information. The test gives you five minutes to get through five data entry questions (well the test i took any ways). For those who haven’t actually taken the test yet, I would only recommend that your write out some of the quick decision questions and have someone flash them up at you WHILE your doing data entry!!

  71. Avatar
    RYAN G****
      August 10, 2020 at 2:53 PM

    Excellent and well worth it. I felt nervous going in this test but with iprep I was confident I would do good!

  72. Avatar
    Rachel L**
      August 10, 2020 at 7:34 AM

    My only critique would be to offer other examples for practice questions instead of the same ones. It is a little more difficult to test your actual growth when you are consistently using the same material. I have taken the criticall test and the way the practice is set up is probably as close to the real thing as you can get! The only difference was that the prioritizing pops up randomly in the right hand corner while taking the actual test, which is part of the multitasking.

  73. Avatar
    MARIA F*******
      August 10, 2020 at 5:30 AM

    I love this program. I feel so much better prepared to take the Criticall test. I am so glad I found this.

  74. Avatar
    Bethany R******
      August 8, 2020 at 4:36 AM

    excellent purchase!! The course seems to be incredibly knowledgable and easy to use. I am very excited to use this prep! I hope that I am able to pass the test with this prep alone.

  75. Avatar
    Deborah B*******
      August 7, 2020 at 9:33 PM

    I am finding working through the simulated test to be most enlightening. It is making it obvious where my strengths and weaknesses are and even how to approach some of the questions so as to make them logical to work through. Can’t imagine taking this test without doing the iPREP!

  76. Avatar
    Debra G****
      August 2, 2020 at 1:11 AM

    Excellent!! I purchased this a few days prior to taking my first CritiCall test and I passed on my first try! The practice tests were a little harder than the actual CritiCall test which made me even more confident. I would highly recommend!!

  77. Avatar
    Donna M*****
      July 27, 2020 at 1:18 PM

    Extremely helpful in preparing for the test. I will be able to take the test with a new level of confidence.

  78. Avatar
    Amy C*********
      July 24, 2020 at 6:03 PM

    Having just created my iPrep account, I am already impressed. iPrep has laid out all of the material in a user friendly way.

  79. Avatar
    Cristina M****
      July 21, 2020 at 12:59 AM

    This is an excellent tool to prep. Practice makes perfect and going through these practice scenarios make the real test less intimidating.

  80. Avatar
    Kimberly B******
      June 28, 2020 at 12:10 AM

    I took this course a few days prior to my testing and felt so much more confident during the real test that I passed and moved on to the next step of the process. Highly recommend taking this course.

  81. Avatar
    Beth S*******
      June 26, 2020 at 2:08 PM

    I feel in confident in taking the IPrep test for the 2 departments that invited me to test. Had I not found this prep test would have definitely have failed the test. The test lectures were informational and gave me the information I needed to pass the full length simulation tests. I would highly recommend IPrep to others who want to enter the 911 dispatch field.

  82. Avatar
    JanQuenya O A************
      June 25, 2020 at 8:35 AM

    I feel confident in taking the test after studying with i prep. The program is throu, and well made. World reccomded to any future test taker.

  83. Avatar
    tina c*****
      June 21, 2020 at 5:43 PM

    Iprep gave me the exact information I need to focus on for my test. After completing the easy to navigate modules, I have a much better understanding of the areas I need to practice, and the ones I am already adept with. I feel prepared and excited to ACE this exam !

  84. Avatar
    VICTORIA D*****
      June 19, 2020 at 2:27 AM

    I’m loving the ability to face pace test prep for my upcoming exam. It makes it an amazing experience. Hopefully I’ll ace the exam and continue onto the next phase of testing.

  85. Avatar
    Thanuja R********
      June 18, 2020 at 9:42 PM

    iPrep is an amazing tool that helps prep you for the CritiCall testing. It offers insight and practice what will be on the test.

  86. Avatar
    jamal l*****
      June 18, 2020 at 7:55 PM

    IPrep is great so far. I’m really impressed. Very helpful, organized, and gives great advice! Would definitely reccommend to other people.

  87. Avatar
    George P***********
      June 18, 2020 at 4:23 PM

    It was good practice and gave me direction on what type of questions would be on a CritiCall test. The iPrep course help me understand the different types of questions to come.

  88. Avatar
    Renece B******
      June 18, 2020 at 4:05 PM

    Iprep is like no other, it really prepared me for my test. I would recommend this to anyone who is trying to prepare for a test.

  89. Avatar
    Sam S****
      June 17, 2020 at 11:32 PM

    iPrep is a great test prep site! The practice tests are extremely helpful in preparing you for test day. I would recommend this information to anyone preparing for CritiCall. Easily passed the real test!

  90. Avatar
    AVA H*********
      June 17, 2020 at 9:02 PM

    The iPrep gave me the first look at what the Dispatch test would be like. It was good practice and gave me direction on what type of questions would be on a CritiCall test.

  91. Avatar
    Monica D****
      June 17, 2020 at 6:29 PM

    I would give this site a 5 star rating. The information was great and you can review after you are done with the test. I truly learned a lot after taking this practice test. Thanks!

  92. Avatar
    Naysha A***
      June 15, 2020 at 2:30 AM

    It’s easy to follow and learn w/ the structured breakdown of the modules. Detailed content and great hands-on component. This was well put together!

  93. Avatar
    Kristin M*******
      June 14, 2020 at 12:28 AM

    Thank you so much for this. I was given a week to prepare and I had no idea where to start. This gave me the ability to gauge what I needed to study and how well I would do. Again, can’t thank you enough.

  94. Avatar
    Jacbo L********
      June 13, 2020 at 9:55 PM

    I have learned a lot of tricks to assist me in passing my upcoming test!! I have taken a test in the past and have not passed but I know I will when I take it again

  95. Avatar
    Vicki M*******
      June 12, 2020 at 8:32 PM

    Very helpful when studying for the CritiCall Test. The explanations are very understandable and this is such a help!!!
    I would recommend this to anyone that will be taking the test for employment.

  96. Avatar
    Thomas W*****
      June 11, 2020 at 2:12 AM

    Really helped me get ready for the exam and made me aware of what I Would be up against on the test. Would recommend!

  97. Avatar
    Atasha B******
      June 10, 2020 at 11:26 PM

    Thanks to iPREP i passes my criticall test! It was so helpful. I don’t know what i would’ve done without it.

  98. Avatar
    Lorie C*******
      June 10, 2020 at 5:34 PM

    I just utilized one of the sample tests on iPrep and thank goodness I did. It provided me with insight on what to expect and was very helpful. Thank you.

  99. Avatar
    Deandra H****
      June 8, 2020 at 10:37 PM

    I’ve recently applied for a 911 communication operator position. This would be a major change for me and I was feeling nervous my anxiety would overwhelm me during the interview and CritiCall test. This prep course is helping ease those anxieties and prepare me for what’s to come. I’m so thankful I came across this program!

  100. Avatar
    Antasia B*******
      June 8, 2020 at 7:30 PM

    This has been really helpful in preparing me for my criticall ! Thank you so much for having this accessible to people!

  101. Avatar
    Julie T***
      June 7, 2020 at 10:39 PM

    Very helpful!! Easy to understand!! good practice !! It is very convenient for study and help with practice.I believe there should be more practice and keyboard entry practice too.

  102. Avatar
    RICARDO F*****
      June 6, 2020 at 4:04 AM

    I was looking for ways to prepare for the criticall test. The iPrep course help me understand the different types of questions to come.
    I just think there should be more data entry questions

  103. Avatar
    sherry m*********
      June 6, 2020 at 12:19 AM

    IPREP is a very good tool to use to help you prepare for the actual exam. From all the practice tests to all the helpful tools to help you study. Will DEFINITELY recommend using this tool for that boost of confidence. Great help!!

  104. Avatar
    MAGNA S**********
      June 4, 2020 at 4:12 AM

    iPrep’s test preparation and simulations are extremely helpful. They have so much to offer. Their customer service is also quite impressive. I have had my questions answered within 24hrs- even on the weekends. This company knows what it’s doing and it does it well. You won’t be disappointed.

  105. Avatar
    MANDI S****
      June 3, 2020 at 1:57 PM

    Questions were a good preparation, however the sound bites didn’t work on my computer so I wasn’t able to get a full simulation

    1. Avatar
        June 4, 2020 at 11:46 AM

      Thanks Mandi. We have an issue with Macs right now. I believe this will be fixed next week. In the meanwhile PCs and mobile phones should work well. Good luck on your test!

      1. Avatar
          June 16, 2020 at 1:47 PM

        Hi Mandi, this is fixed now. Cheers.

  106. Avatar
    Julie W***********
      June 1, 2020 at 5:33 PM

    Great course. It really opened my eyes to the criticall test. I wish there were more practice questions for each individual section.

  107. Avatar
    Doug S*****
      May 29, 2020 at 9:54 PM

    Great resource to prep yourself for this career plus it was free training It help identify areas of CritiCall that I needed to review And practice more thoroughly
    Thank you iPrep

  108. Avatar
    Julie W***********
      May 29, 2020 at 9:44 PM

    The CritiCall course was a great eye-opening experience for me, and helped me identify my weakness and focus my test preparations.

  109. Avatar
    Bianca w****
      May 29, 2020 at 8:26 PM

    Love iPREP! It has given me the confidence I was wanting before my exam. It is great to have something to refer to.

  110. Avatar
    JESSICA T*****
      May 28, 2020 at 5:11 PM

    While the general format and material are all very relevant tot he actual test, the execution leaves a lot to be desired. Often the correct answer would be selected and validated int he feedback but still marked in red or “incorrect”. Browser compatibility should also be mentioned. I’m using safari and while I’m not positive that’s the cause, I was unable to view any of the visual memory exercises and several of the audio clips cut off or went into a loop of a-f where they should have gone allt he way to j leaving out several questions resulting in no possible way to answer. In general to get a feel for the criticall test, this was moderately helpful but certainly not something I would use for regular study leading up to a test.

    1. Avatar
        May 31, 2020 at 7:39 PM

      Thanks to your feedback, Jessica, we have done a thorough review of the tests and fixed four cases in which the correct answer was not marked correctly.
      We also inspected the problem with the audio sound and apparently we have a Safari problem. We will report here when the problem is resolved.
      Good luck on your test!

  111. Avatar
    Kiera C*******
      May 22, 2020 at 4:27 PM

    Iprep has been an amazing prep for taking the CritiCall test next week.
    It has shown me where I need practice and where I’m stronger and don’t need to focus as much!
    Thank you, thank you, thank you!

  112. Avatar
    Natasha G****
      May 20, 2020 at 11:48 PM

    I was shocked to find a site that offered practice test for the Criticall Test. This site is easy to understand and offers so many courses. I am looking forward to passing my test, thanks to iPREP.

Get a taste of the CritiCall Test by practicing with these sample questions: