CMA (AAMA) Practice Test

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The CMA (AAMA) exam is your key to unlocking a rewarding career as a certified medical assistant. This national certification, administered by the American Association of Medical Assistants (AAMA), assesses your knowledge and skills in fundamental areas critical to success in today’s medical environment.

Earning your CMA (AAMA) credential demonstrates to employers that you possess a strong foundation in:

  • Clinical skills: Vital for assisting physicians during patient examinations and procedures.
  • Administrative skills: Essential for managing patient appointments, medical records, and insurance billing.
  • Medical knowledge: Comprises a broad understanding of human anatomy, physiology, pharmacology, and medical terminology.

The CMA (AAMA) exam is a computer-based test consisting of 200 multiple-choice questions. Don’t be intimidated by the volume – you’ll have four 180 minutes to complete the exam in 4 parts, allowing ample time to carefully consider each question. Remember, 20 of those questions are pre-test (unscored) trials used to evaluate future exam versions.

By strategically prepping for this crucial exam, you’ll increase your confidence and significantly boost your chances of achieving a passing score. Let’s delve into the different question types you’ll encounter and explore effective strategies to ensure you’re fully prepared on test day!

Did you know?

Did you know? The CMA (AAMA) Exam isn’t divided into scored sections, so you won’t know your strengths or weaknesses by area. However, successful test-takers often credit strong time management skills and a focus on broad exam content during prep. The computer-delivered format offers flexibility in scheduling, and employers value the CMA (AAMA) as a national benchmark of a well-rounded medical assistant.

Question Types Explained

Understanding the breakdown of the CMA (AAMA) Exam is crucial for developing an effective prep strategy. The exam focuses heavily on clinical competency, accounting for nearly 60% of the questions. Let’s delve into each section:

Clinical Competency (number of questions 106, percent of questions 59%)

  • I.A. Clinical Workflow: Patient Intake and Discharge: This section assesses your ability to handle patient intake procedures, including registration, vital signs measurement, and updating medical histories. You’ll also need to know about discharge procedures and patient education.
  • I.B. Safety and Infection Control: This section is all about patient and staff safety. Expect questions on infection control protocols, medical asepsis, proper handling of biohazards, and safety procedures in a medical setting.
  • I.C. Procedures/Examinations: Demonstrate your knowledge of assisting physicians during examinations and procedures. This might involve preparing instruments, sterilizing equipment, and draining abscesses.
  • I.D. Pharmacology: This section tests your understanding of medications, including their classifications, actions, side effects, and proper administration.

General Knowledge (number of questions 38, percent of questions 21%)

  • II.E. Legal and Ethical Issues: A strong grasp of medical ethics and legal principles is essential for any medical assistant. This section will likely cover topics like patient confidentiality, informed consent, and malpractice.
  • II.F. Communication: Effective communication is key in healthcare. This section might assess your written and verbal communication skills, including how to interact with patients from diverse backgrounds.

Administrative Skills (number of questions 36, percent of questions 20%)

  • III.G. Billing, Coding, and Insurance: Understanding medical coding and billing procedures is crucial for any medical office. Be prepared for questions on medical coding systems, insurance claim processing, and reimbursement practices.
  • III.H. Schedule Appointments and Health Information Management: This section tests your ability to manage a medical office schedule, including scheduling appointments, maintaining medical records, and ensuring patient information is accurate and secure.

Remember, the percentages provided are a general guideline. The actual number of questions in each subcategory may vary slightly on the exam. However, this breakdown gives you a solid understanding of the core areas you’ll need to focus on during your CMA (AAMA) exam preparation.

Section CategoryNumber of QuestionsPercent of Questions
Clinical Competency
I.A. Clinical Workflow: Patient Intake and Discharge
I.B. Safety and Infection Control
I.C. Procedures/Examinations
I.D. Pharmacology
Subtotal Clinical Competency10659%
II.E. Legal and Ethical Issues
II.F. Communication
Subtotal General3821%
III.G. Billing, Coding, and Insurance
III.H. Schedule Appointments and Health Information Management
Subtotal Administrative3620%
CMA (AAMA) Exam Content Breakdown. Source: AAMA
CMA AAMA Digital Badge. Source: AMAA

Preparation Strategies

The CMA (AAMA) exam is a significant hurdle, but with the right preparation strategy, you can confidently step into the testing center and achieve your goal. Here’s a comprehensive guide to equip you for exam day dominance:

  1. Embrace a Structured Study Plan: Don’t underestimate the power of a well-defined plan. CMA exam content encompasses a broad range of topics. Dedicate a specific amount of study time each week or day, and ensure it covers all sections of the exam outline. Consistency is key –– sporadic cramming won’t cut it!
  2. Master the Source Material: Familiarize yourself thoroughly with the official AAMA CMA exam content outline. This serves as a roadmap, highlighting the core areas you’ll be tested on. Textbooks, study guides specifically designed for the CMA exam, and online resources can be valuable tools to deepen your understanding of each topic. Consider incorporating a comprehensive prep course like iPREP to ensure you’re covering all the necessary material in an organized and efficient manner.
  3. Practice Makes Perfect: Multiple-choice questions are the sole question type on the CMA (AAMA) exam. Exposing yourself to a vast pool of practice questions is an absolute must. Utilize practice exams from reputable sources and strategically review your performance. Identify your knowledge gaps and revisit those areas in your study materials.
  4. Befriend Flashcards and Mnemonics: Don’t underestimate the power of these nifty memory aids! Flashcards are fantastic for memorizing key concepts, medical terminology, and drug classifications. Creative mnemonics can also work wonders for encoding information in a way that sticks.
  5. Simulate the Testing Environment: Taking practice exams under timed conditions is crucial to prepare for the pressure of the actual exam. Find a quiet space, set a timer that mirrors the real exam’s duration (4 parts, 40 minutes each), and put yourself in test-taking mode. This will help you manage your time effectively and develop a strategy for tackling questions you might find challenging.
  6. Seek Clarity, Not Just Memorization: While memorization has its place, focus on truly comprehending the underlying concepts. This will serve you well when encountering unfamiliar phrased questions on exam day. Being able to reason through a problem and apply your knowledge is more valuable than rote memorization.
  7. Join the CMA Community: Consider connecting with other CMA exam aspirants online or in local study groups. Sharing experiences, discussing challenging topics, and providing encouragement to one another can significantly boost your overall preparation and morale.

Sample Timeline for CMA (AAMA) Exam Preparation

This table presents a possible timeline for preparing for the CMA (AAMA) Exam. You can adjust this framework to fit your individual learning pace and study preferences.

Planning & Resource Gathering2-3 MonthsResearch eligibility requirements, register for the exam, identify study materials (textbooks, AAMA resources, online courses).
Content Review & Knowledge Building3-4 MonthsDedicating focused study time to each content area (Clinical, General Knowledge, Administrative). Utilize various study materials and practice questions.
Practice & Test-Taking Strategies1-2 MonthsActively engage with practice tests to simulate the exam format and time constraints. Develop test-taking strategies like time management and question analysis.
Review & Refinement1 MonthRevisit challenging topics, address knowledge gaps, and refine test-taking techniques.

Remember, this is a suggested timeline, and the time you’ll need to prepare will vary depending on your background and learning style.

“The CMA (AAMA) Exam was definitely challenging, especially while working full-time as a medical assistant. I found it most helpful to create a dedicated study schedule and stick to it as much as possible. Flashcards were lifesavers for memorizing key terms and concepts. Joining a study group with classmates also helped keep me accountable and motivated.”

Jessica Lopez. Source:

Test Features

The CMA (AAMA) Exam serves as a national benchmark to assess the knowledge and skills of aspiring certified medical assistants. Here’s a breakdown of its key features:

Delivery Method

The CMA (AAMA) Exam is a computer-based test (CBT). This format offers several advantages, including increased security, a standardized testing environment, and efficient scoring. You’ll take the exam at a designated Pearson VUE testing center.

Test Structure

The CMA (AAMA) Exam consists of 200 multiple-choice questions. These questions cover a wide range of medical assisting topics as outlined by the AAMA. Keep in mind that 20 of the questions are unscored pre-test trials. Focus on answering all 200 questions to the best of your ability.

Exam Duration

The CMA (AAMA) Exam is delivered in a time-bound format. Here’s a breakdown of the testing time and optional breaks:

  • Testing Time:
    • You’ll have 160 minutes (four 40-minute segments) to answer the 200 scored questions on the exam.
    • This is the core time dedicated to answering exam questions and your test won’t be extended regardless of whether you choose to take breaks or not.
  • Optional Breaks:
    • The CMA (AAMA) Exam offers a total of 20 minutes spread across three optional breaks throughout the exam.
    • You can choose to utilize these breaks at your discretion to rest, use the restroom, or stretch**. Skipping these breaks is entirely up to you.**

In summary, you’ll have 160 minutes to answer the exam questions. There are optional 20-minute breaks offered that you can choose to take or skip.


The CMA (AAMA) Exam uses a scaled scoring system. We’ll delve deeper into scoring details in a separate section. For now, focus on understanding the exam content and mastering your test-taking skills.

Technical Facts

  • Eligibility: To be eligible for the CMA (AAMA) Exam, you’ll need to meet specific requirements. These typically include graduating from an accredited medical assisting program or possessing a combination of education and experience. Always refer to the AAMA website for the latest eligibility criteria.
  • Registration: Registration for the CMA (AAMA) Exam is handled by the AAMA. It’s crucial to register well in advance of your desired test date, as slots can fill up quickly. The registration process involves creating an AAMA account, submitting necessary documentation, and paying the exam fee.
  • Cost: The CMA (AAMA) Certification Exam fee is $250 for non-members and $125 for AAMA members.
  • Re-certification: The CMA (AAMA) certification requires renewal every 60 months. You can maintain your credential through continuing education or by retaking the exam.
  • Score Reporting: You’ll receive a pass/fail notification immediately after completing the exam. However, detailed score reports are not provided. The scaled scoring system makes section-by-section performance unavailable.
  • Test Security: The AAMA takes test security very seriously. Strict protocols are in place to ensure the exam’s integrity. Familiarize yourself with the AAMA’s test security policies before your exam date.

The time pressure during the CMA (AAMA) Exam was real. I recommend practicing with timed practice tests beforehand to get comfortable with the exam pacing. During the actual test, I focused on quickly analyzing each question and strategically using the elimination method to identify the best answer choices. There were a few trickier questions, but overall, I felt the exam accurately reflected the content areas I studied.”

Michael Nguyen. Source:

Results Scale and Interpretations

The CMA (AAMA) Exam utilizes a scaled scoring system, which means your raw score (number of correct answers) is converted into a scaled score on a scale of 200 to 800. This conversion ensures fairness across exams, as the difficulty of questions may vary slightly between administrations. While you’ll receive a score report like the one below, it does provide scaled scores for each of the three main content areas tested on the exam:

  • Clinical Competency
  • General Knowledge
  • Administrative

It’s important to remember that these content area scores are for informational purposes only and not used to determine whether you passed or failed.

Components of the Score Report

The CMA (AAMA) score report provides a pass/fail result alongside your overall scaled score. You’ll also see scaled scores for each of the three main content areas tested on the exam, as shown in the sample report.

Minimum Passing Score (MPS)

The key benchmark you need to surpass is the Minimum Passing Score (MPS). This score, indicated in your report, represents the minimum level of competency required to pass the exam. In the sample report below, the MPS is 405. Scoring above the MPS indicates that you’ve demonstrated the knowledge and skills necessary to perform effectively as a certified medical assistant.

Interpreting Your Scaled Score

Unfortunately, due to the scaled scoring system, there’s no direct conversion of your scaled score into a percentage. However, it can be helpful to understand general score ranges that might indicate your level of proficiency.

While the AAMA doesn’t publish specific performance ranges, some sources suggest that scores above 600 might reflect a strong understanding of the tested concepts, while scores closer to the MPS (405) indicate a marginal pass. It’s important to remember that these are just general guidelines, and the MPS itself can be adjusted periodically.

Using Your Content Area Scores for Improvement

While the CMA (AAMA) score report doesn’t provide feedback on individual questions or specific topics within the content areas, the scaled scores for each area can offer some insights. By comparing your scaled scores in each content area to your overall scaled score, you can get a general idea of your relative strengths and weaknesses.

  • Higher score in a content area: This might indicate proficiency in that area.
  • Lower score in a content area: This suggests you might benefit from reviewing that area for future exams or practice.

Remember: These content area scores are for informational purposes only.

Using Your Score for Improvement

Overall, while the CMA (AAMA) score report itself may not offer extensive insights into your performance on every question, you can use your pass/fail result and the content area scores to guide your future steps.

  • Passing the Exam: If you passed the CMA (AAMA) Exam, congratulations! You’ve achieved a significant milestone in your medical assisting career.
  • Not Passing the Exam: If you didn’t pass the exam this time around, don’t be discouraged. Analyze your situation and create a plan to move forward. Consider enrolling in a comprehensive CMA (AAMA) exam prep course, such as iPREP, to solidify your knowledge and refine your test-taking skills.
Sample CMA (AAMA) Score Report. Source:

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What does the CMA (AAMA) Exam assess?

The CMA (AAMA) Exam measures your knowledge and skills across a wide range of medical assisting competencies. These include topics like anatomy and physiology, medical terminology, clinical procedures, administrative tasks, and legal and ethical considerations in healthcare.

What format does the CMA (AAMA) Exam take?

The CMA (AAMA) Exam is a computer-based test (CBT) delivered at designated Pearson VUE testing centers. It consists of 200 multiple-choice questions, with 20 of those questions being unscored pre-test trials.

How is the CMA (AAMA) Exam scored?

The exam utilizes a scaled scoring system. Your raw score (number of correct answers) is converted into a scaled score ranging from 200 to 800. There’s no direct pass/fail based on the number of correct answers. You’ll need to achieve a minimum scaled score, currently set at 405, to pass the exam.

Does the score report provide details on my performance by section?

No, the score report offers a limited view of your performance. You’ll receive a pass/fail result and your overall scaled score. It won’t show how you performed on individual questions or within specific content areas. However, you will see scaled scores for each of the three main tested areas (Clinical Competency, General Knowledge, Administrative) which can give you a general idea of your relative strengths and weaknesses.

How can I use the CMA (AAMA) credential in the job application process?

Earning your CMA (AAMA) certification demonstrates your commitment to the medical assisting profession and validates your knowledge and skills. It can significantly enhance your resume and make you a more competitive candidate for medical assistant positions. Many employers actively seek out certified medical assistants.

Is there a time limit for the CMA (AAMA) Exam?

Yes, the exam has a time limit of 160 minutes (four 40-minute segments) to answer the 200 scored questions. There are optional breaks offered between segments, but these breaks won’t extend your overall testing time.

What resources can help me prepare for the CMA (AAMA) Exam?

The AAMA website offers a wealth of resources for exam preparation, including a study guide, practice questions, and a list of recommended textbooks and courses. Many educational institutions and organizations also provide CMA (AAMA) exam prep materials and courses.

“The flashcards were my secret weapon for the CMA (AAMA) Exam! The spaced repetition system helped me retain information much more effectively than traditional cramming. I would highly recommend this approach to anyone preparing for this exam. Additionally, getting a CMA (AAMA) exam prep course provided valuable structure and exposed me to a wider range of practice questions than I could have found on my own.”

David Garcia. Source:

Test Tips

  1. Arrive Refreshed and Prepared: Get a good night’s sleep before the exam. A well-rested mind is crucial for optimal focus and recall. Eat a nutritious breakfast to avoid hunger pangs during the test. Pack comfortable clothes that won’t be distracting. Don’t forget your ID and any admission materials required by the testing center.
  2. Relax and Breathe: Test anxiety is natural, but don’t let it cloud your judgment. Take a few deep breaths before entering the testing room and employ relaxation techniques you’ve practiced beforehand. Remind yourself of your preparation and trust your knowledge.
  3. Skim, Don’t Dwell: The CMA (AAMA) Exam is timed, so manage your time effectively. Quickly scan each question and identify the key details. Don’t get bogged down on overly complicated questions. Mark them for review and move on. You can always come back if time allows.
  4. Embrace the Power of Elimination: Carefully analyze the answer choices for each question. Often, you can eliminate several options that are clearly incorrect, increasing your odds of selecting the best answer.
  5. Trust Your First Instinct (Usually): In many cases, your initial response to a question is likely the correct one. Unless a compelling reason to change arises during review, stick with your first gut feeling.
  6. Flag Uncertainties, But Don’t Waste Time: If you’re unsure about a question, flag it for review later but don’t get stuck overanalyzing it. Circle back to flagged questions only if you have time remaining after completing the rest of the exam.
  7. Review Strategically: During your review time, prioritize flagged questions and those you found particularly challenging. Don’t second-guess yourself excessively, but reassess your answers based on the best available evidence.


  • Test Location: The CMA (AAMA) Exam is administered at designated Pearson VUE testing centers across the country. You’ll choose your preferred testing center location when registering for the exam.
  • Test Schedule: The CMA (AAMA) Exam is offered year-round on various dates. You can schedule your exam appointment through the AAMA website based on availability at your chosen testing center.
  • Test Format: The CMA (AAMA) Exam is a computer-based test (CBT). It consists entirely of multiple-choice questions. No open-ended or essay questions are featured on the exam.
  • Test Materials: You won’t be allowed to bring any personal items, including pens, paper, notebooks, or highlighters, into the testing room. Scratch paper and any necessary materials will be provided at the testing center.
  • Cost: The CMA (AAMA) Certification Exam fee is $250 for non-members and $125 for AAMA members..
  • Retake Policy: If you don’t pass the CMA (AAMA) Exam on the first attempt, you can retake it after a waiting period. The AAMA website has details on the specific timeframe for exam retakes.

Test Provider

The CMA (AAMA) Exam is administered by the American Association of Medical Assistants (AAMA), a national organization established in 1956 dedicated to advancing the medical assisting profession. The AAMA provides a wide range of services to its members, including educational resources, professional development opportunities, and advocacy on legislative issues affecting medical assistants.

While the AAMA itself is a U.S. organization, the CMA (AAMA) certification is recognized by employers across the globe. This can be a valuable asset for medical assistants seeking career opportunities internationally. The AAMA’s top product is undoubtedly the CMA (AAMA) certification, a benchmark for excellence in medical assisting.

Information Sources

Disclaimer – All the information and prep materials on iPREP are genuine and were created for tutoring purposes. iPREP is not affiliated with the American Association of Medical Assistants (AAMA), which is the owner of the CMA Test, or with any of the companies or organizations mentioned above.

Free CMA (AAMA) practice test: Get to know what the CMA (AAMA) will be like by practicing with these sample questions:

Question 1 of 11

What does the medical abbreviation “SOB” commonly indicate?

  1. Shortness of breath
  2. Swelling of the abdomen
  3. Severe abdominal pain
  4. Stiffness of the back
  5. Sensation of Burning

The correct answer is A. Shortness of breath.


  • “SOB” is an abbreviation commonly used to represent “shortness of breath.”
  • “Ascites” refers to the abnormal accumulation of fluid in the abdomen and is not represented by the abbreviation “SOB.”
  • “Colic” typically refers to severe abdominal pain, but it is not represented by the abbreviation “SOB.”
  • “Stiffness of the back” is unrelated to the abbreviation “SOB.”
  • “Sensation of Burning” does not match the abbreviation “SOB”. “SOB” specifically stands for “Shortness of Breath”, which is a respiratory condition, not a description of a sensation like burning, which could refer to an entirely different set of symptoms or conditions unrelated to respiratory issues.
Question 2 of 11

Which of the following is the correct order of the chambers of the heart through which blood flows?

  1. Right atrium, right ventricle, left atrium, left ventricle
  2. Left atrium, left ventricle, right atrium, right ventricle
  3. Right atrium, left atrium, right ventricle, left ventricle
  4. Left atrium, right atrium, left ventricle, right ventricle
  5. Right ventricle, left ventricle, right atrium, left atrium

The correct answer is A. Right atrium, right ventricle, left atrium, left ventricle.


  • Blood enters the heart through the right atrium, which receives deoxygenated blood from the body.
  • From the right atrium, blood flows into the right ventricle, which pumps the blood to the lungs for oxygenation.
  • Oxygenated blood returns to the heart through the left atrium.
  • From the left atrium, blood flows into the left ventricle, which pumps the oxygenated blood to the rest of the body.
  • Therefore, the correct answer is A) Right atrium, right ventricle, left atrium, left ventricle.
Question 3 of 11

Which of the following structures is responsible for the production of red blood cells?

  1. Spleen
  2. Lymph nodes
  3. Bone marrow
  4. Thymus gland
  5. Heart

The correct answer is C. Bone marrow.


  • The spleen plays a role in filtering the blood, storing red blood cells, and producing some types of white blood cells, but it is not the primary site of red blood cell production.
  • Lymph nodes are involved in filtering lymph and activating immune responses.
  • The thymus gland plays a role in the development and maturation of T-lymphocytes (a type of white blood cell).
  • Red blood cells are primarily produced in the bone marrow, specifically in the spongy bone marrow found in the center of bones.
  • The heart is primarily responsible for pumping blood throughout the body and does not have a role in the production of red blood cells, which occurs in the bone marrow.
Question 4 of 11

Which of the following methods is used to administer medication through the skin?

  1. Inhalation
  2. Intravenous
  3. Sublingual
  4. Topical
  5. Oral

The correct answer is D. Topical.


  • Inhalation involves breathing in medication through the respiratory system.
  • Intravenous administration is the direct delivery of medication into a vein.
  • Sublingual administration involves placing medication under the tongue for absorption.
  • Topical administration involves applying medication directly to the skin.
  • Oral administration involves swallowing medication to be absorbed through the digestive tract, not through the skin. This method is fundamentally different from topical application, which directly affects a specific skin area.
Question 5 of 11

Which of the following is the correct sequence of steps for handwashing?

  1. Wet hands, apply soap, rinse thoroughly, dry with paper towel
  2. Dry hands, apply soap, rinse thoroughly, use hand sanitizer
  3. Wet hands, use hand sanitizer, apply soap, rinse thoroughly
  4. Wet hands, apply soap, rinse thoroughly, use hand sanitizer
  5. Apply soap, wet hands, rinse with sanitizer, dry hands

The correct answer is A. Wet hands, apply soap, rinse thoroughly, dry with paper towel.


  • Wetting the hands first helps to create a lather with soap.
  • Applying soap helps to remove dirt, germs, and other contaminants.
  • Rinsing thoroughly under running water removes soap and debris.
  • Drying the hands with a paper towel helps to remove any remaining moisture.
Question 6 of 11

Which of the following positions is commonly used for examining the chest and lungs?

  1. Supine position
  2. Prone position
  3. Lithotomy position
  4. Fowler’s position
  5. Trendelenburg position

The correct answer is D. Fowler’s position.


  • The supine position is lying flat on the back.
  • The prone position is lying flat on the stomach.
  • The lithotomy position is used for gynecological examinations.
  • Fowler’s position is a seated or semi-seated position with the head and upper body elevated, commonly used for examining the chest and lungs.
  • The Trendelenburg position involves lying on the back with the lower body elevated higher than the head, which is primarily used in surgical settings or to improve venous return to the heart, not for chest and lung examinations.
Question 7 of 11

Which of the following is the correct technique for measuring blood pressure using a sphygmomanometer and stethoscope?

  1. Inflate the cuff until no sound is heard
  2. Place the diaphragm of the stethoscope over the brachial artery.
  3. Deflate the cuff at a rate of 10-20 mmHg per second
  4. Measure blood pressure immediately after the patient has exercised.
  5. Inflate the cuff to a predetermined pressure before positioning the stethoscope.

The correct answer is B. Place the diaphragm of the stethoscope over the brachial artery.


  • When measuring blood pressure, the cuff should be inflated until the radial pulse is no longer felt, not until no sound is heard.
  • When deflating the cuff, it should be done at a rate of 2-3 mmHg per second, not 10-20 mmHg per second.
  • The diaphragm of the stethoscope should be placed over the brachial artery, not the radial artery.
  • Blood pressure should be measured after the patient has been resting for a few minutes, not immediately after exercise.
Question 8 of 11

Which of the following is an example of a medical assistant’s responsibility related to medical billing and coding?

  1. Assisting with wound dressings
  2. Updating patient demographic information
  3. Verifying health insurance coverage
  4. Performing electrocardiograms (ECGs)
  5. Ordering medical supplies for the office

The correct answer is C.Verifying health insurance coverage. 


  • Assisting with wound dressings and performing electrocardiograms (ECGs) are clinical tasks typically performed by medical assistants.
  • Updating patient demographic information is an administrative task that ensures accurate records but is not directly related to medical billing and coding.
  • Verifying health insurance coverage involves confirming a patient’s eligibility, coverage limits, and any pre-authorization requirements to ensure accurate billing and coding practices.
  • Ordering medical supplies is an administrative task that involves managing inventory and ensuring that the healthcare facility is well-stocked with the necessary items. It does not directly involve the processes of medical billing and coding, which are related to the financial and documentation aspects of patient care services.
Question 9 of 11

You receive a call from a patient who wants to reschedule their upcoming appointment due to a scheduling conflict. What is the most appropriate course of action as a medical assistant in an administrative role?

  1. Inform the patient that rescheduling is not possible and suggest they try to rearrange their schedule.
  2. Check the provider’s schedule and offer the patient alternative appointment times based on availability.
  3. Offer the patient the next available appointment without confirming availability with the healthcare provider.
  4. Ask the patient to call back later as you are unable to assist with scheduling changes.
  5. Suggest the patient use online scheduling tools to find and book an available slot themselves.

The correct answer is B. Check the provider’s schedule and offer the patient alternative appointment times based on availability. 


The correct response for handling a patient’s request to reschedule their appointment is option B: Check the provider’s schedule and offer the patient alternative appointment times based on availability. This option prioritizes patient-centered care by accommodating the patient’s scheduling conflict and ensuring that the new appointment time is convenient for both the patient and the healthcare provider, reflecting an efficient and supportive approach to patient care management.

Question 10 of 11

During a phone call with a patient, you encounter a language barrier as they do not speak English fluently. What is the most appropriate course of action?

  1. Speak loudly and slowly to ensure the patient understands.
  2. Use complex medical terminology to expedite the conversation.
  3. Seek assistance from an interpreter or a language translation service.
  4. End the call and ask the patient to come in-person for further communication.
  5. Recommend the patient find a family member who speaks English to translate.

The correct answer is C. Seek assistance from an interpreter or a language translation service


  • Speaking loudly and slowly may not effectively overcome the language barrier and can further confuse the patient. It’s important to use appropriate communication strategies.
  • Using complex medical terminology can exacerbate the language barrier and hinder effective communication. It’s important to use clear and simple language.
  • Seeking assistance from an interpreter or a language translation service ensures accurate communication and facilitates understanding between the patient and the medical assistant.
  • Ending the call and asking the patient to come in-person may inconvenience the patient and delay necessary communication. Exploring alternative communication methods is preferred.
  • Relying on a family member for translation can lead to misunderstandings and may compromise patient confidentiality and accuracy of medical information. It is best practice to use professional interpreters or language translation services to ensure clear and precise communication.
Question 11 of 11

Which of the following principles is associated with the concept of patient autonomy? 

  1. Beneficence
  2. Nonmaleficence
  3. Veracity
  4. Informed consent
  5. Mandatory Reporting

The correct answer is D. Informed consent. 


  • Beneficence refers to the duty to act in the best interest of the patient.
  • Nonmaleficence refers to the duty to do no harm to the patient.
  • Veracity refers to the duty to be truthful and honest with the patient.
  • Patient autonomy is the right of the patient to make decisions about their own healthcare, and obtaining informed consent respects this principle
  • Mandatory Reporting is a legal requirement in healthcare that compels health professionals to report certain conditions or incidents, such as infectious diseases or abuse. While it’s crucial for safeguarding public health and individual welfare, it does not directly relate to the concept of patient autonomy, which emphasizes the patient’s right to make informed decisions about their own healthcare.

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January 28, 2020 at 7:49 PM